I came in Saturday for a flat tire. I had under 36,000 miles on the vehicle. I had the added Sentinal plan. I was told the tread was too low to cover it. Then I was told that the vehicle would need a new tire as the other was unrepairable. Though I accepted the cost of the new tire and contemplated the set of four new tires, I was told that Metro Honda did not have tires available in 185/60/15 for my vehicle until Wednesday. Weird thing is that I know this same tire is on 2015, 2016, & 2017 models of Honda Fits. That means they are literally on the Lot or at a nearby Honda Lot somewhere. In fact, next door at Metro Nissan has them on all their NV200 models.
I was not offered a loaner vehicle. I picked up the vehicle and left. As I shop for a new lease or purchase in the next three months, I will not be returning to Honda.
7/10/2017
Henry R. VERIFIED CUSTOMER
What can I say other than well done!!
7/10/2017
Young K. VERIFIED CUSTOMER
He is so kind. Cool.
7/9/2017
Shirism M. VERIFIED CUSTOMER
It appears that customers can leave a voice mail and you have no obligation to return calls. That fails the basic rule of customer service.
7/9/2017
BRIAN N. VERIFIED CUSTOMER
Mr. Jackson was professional and did an excellent job keeping me updated.
7/9/2017
Lorena M. VERIFIED CUSTOMER
Gordon Jackson did not update the new owner on the receipt sheet. He left Lorena, the previous owner, in place without updated the name on the receipt. He would also not answer his phone. Tried calling 3 times, he would not answer. I even e-mailed him. And texted him. He did not respond.
My car was serviced 2 weeks ago at Metro Honda for a A/C problem, the problem has yet to be resolved also. I disclosed what was wrong with my car but the car hasn't been fixed.
Terrible service
7/9/2017
Johnny E. VERIFIED CUSTOMER
I want to give Vance the utmost praise for the service he provided me on 7/8. He went far above and beyond for me. I had an issue with the undercarriage following an oil change in the morning, my car was towed back to the dealership and he made sure everything was ok and had it replaced. I was only expecting the undercarriage to be removed but he had it completely replaced. I wasn't expecting him to do that, but he did, so I am incredibly grateful for the genuine act of kindness. That speaks volumes to me about his character. From now on I would love to have him as my service agent anytime I come in for maintenance. Thank you very much Vance.
7/9/2017
Paul D. VERIFIED CUSTOMER
Good service
7/9/2017
Nicholas C. VERIFIED CUSTOMER
thomas was great
7/9/2017
Wanda J. VERIFIED CUSTOMER
He was very professional, he worked fast to get my car taken care of quickly.
7/9/2017
Alyssa S. VERIFIED CUSTOMER
Excellent service. Friendly environment.
7/9/2017
TERESA E. VERIFIED CUSTOMER
July 8, 2017. Today was my first time at Metro Honda. I came to Thomas frustrated with an issue I have had for over 3 years that another Honda dealer and a family owned shop could not help me with. Thomas took extra measures to make sure my issue (and a new issue) was fixed. I felt so welcomed and couldn't be happier with the whole service. Thank you!
7/9/2017
NICOLE M. VERIFIED CUSTOMER
Rude and unorganized customer service
7/9/2017
Pete S. VERIFIED CUSTOMER
Customer service lacking
7/9/2017
HENNA A. VERIFIED CUSTOMER
Very helpful and professional went out of way to give service
7/9/2017
William G. VERIFIED CUSTOMER
I was very pleased to have Henry assisting me!
He was very professonal while still offering a friendly service feeling! He's an asset to your team!!
7/8/2017
Carlos F. VERIFIED CUSTOMER
I was very happy with the service I received today I called today for an oil change on my CR-V and I got the same day appt. I opt to wait while they serviced my car and the wait wasn't long at all and they washed my car. Great service!
7/8/2017
Dorothy M. VERIFIED CUSTOMER
Gordon provided excellent customer service. He even stayed late so that he could be the one that gave me my car back and go over the needs. I will look forward to working with him again
7/8/2017
Judith B. VERIFIED CUSTOMER
John is a superb professional. He provided me with top notch customer service. He is courteous, conscientious,and we'll informed. He answered all my questions concisely, and sought out information if he did not have an immediate answer. He was informed as well as informative.
My experience was excellent.
7/8/2017
MARK S. VERIFIED CUSTOMER
Tommy Owen was great, do very helpful, knowledgeable, and courteous.