Dealership is okay, it’s Acura with all the electronics anomalies randomly popping up. One have to completely shut the engine down to reboot the system to have it back on line. I know this is not the Avenue to address this problem but, no one answer the call for help. Hope you can move Acura to correct the anomalies. Maybe Lexus is a better auto the next time around.
Thank you for being my sounding board
10/2/2021
Michael J. VERIFIED CUSTOMER
First time for service. Great experience!!
10/2/2021
Margaret I. VERIFIED CUSTOMER
Very fast service.
10/1/2021
Celeste S. VERIFIED CUSTOMER
Jorge was great. Dealer didn't have loaner cars and it took 7 days te get the appointment
10/1/2021
Brian V. VERIFIED CUSTOMER
I am not sure why a loaner car was an option when scheduling an appointment. I went to my appointment only to discover loaner cars were backed up for two weeks. I don’t mind not getting a loaner car, however since it was an option, I planned for it. I was stuck at the dealership without pre-arranging a second ride since I was under the assumption I would be able to get one. I had to pay for an Uber to take me back home last minute due to this hindsight.
Again, I wasn’t annoyed at not having a loaner car, I was annoyed with the lack of communication beforehand that there wasn’t any loaner car available.
9/30/2021
Maserati Anaheim. VERIFIED CUSTOMER
I don’t want an appraisal and I would give you a %100 my friend
9/30/2021
Richard W. VERIFIED CUSTOMER
Good service. Was expecting the car to be washed.
9/29/2021
Richaye D. VERIFIED CUSTOMER
I was very disappointed that my car came back dirty. That's always the best part of sitting for 2 hours waiting for service, is that your car will be clean when you get it. I was also extremely disappointed that my service light was still on and I didn't realize it until I was well on my way on the freeway almost home. I was not able to eliminate it on my own so now I have a constant reminder that I have 15% oil life which is a lie. I believe this should have been checked before my car was given back to me to ensure that everything was ready to go. I am very very disappointed with the level of service that Acura is putting out these days.
9/29/2021
Laryn N. VERIFIED CUSTOMER
Great experience
9/29/2021
Thomas C. VERIFIED CUSTOMER
I was not informed about my vehicle being ready or not ready. I had a courtesy car and tried to give it back and get my car. At 5:30 I called Weir Acura and was told that the service department was closed. Nobody had contacted me to let We know what was going on with the car or if they were going to need it for more time. It was 10:00 a.m. on day 2 when they called me and told me that the car was ready. All it was was a computer flash.
9/29/2021
Gilbert S. VERIFIED CUSTOMER
David Banuelos Service Tech was very professional & helpful. He explained all of the services being provided and provided me with coupon discount Pricing. He returned my car washed and cleaned after completion of service. Thank you very much.
9/29/2021
Dharmansha A. VERIFIED CUSTOMER
Jorge and his team did an outstanding job in servicing my Acura. Thanks.
9/27/2021
Yley S. VERIFIED CUSTOMER
Great service every time!!
9/27/2021
Robert W. VERIFIED CUSTOMER
Excellent
9/26/2021
Shruthi S. VERIFIED CUSTOMER
Nope
9/26/2021
Elizabeth T. VERIFIED CUSTOMER
I would give you high score.
I think you are friendly and courteous and treat customers in a good manner.
Knowledgeable about what is needed in the car.
Thank You!!!!
9/26/2021
Lizette S. VERIFIED CUSTOMER
Took two weeks to get a newly purchased car back due to a defect. Given the current understandable but I was not provided any follow up calls from rep. When I finally got car back, it was not even washed. Manager did offer three free oil changes for the inconvenience. Nonethlesss it was not a pleasant experience