The shocks on my car are obviously don't work as 25,000 miles car.
He said you guys can only have a test drive not to over 60 mph.
I wondered how the mechanic can find it abnormal handling by driving below 60 mph.
10/20/2021
Marissa S. VERIFIED CUSTOMER
Superb! ??????????
10/20/2021
Javaneh M. VERIFIED CUSTOMER
The service was good
But the roadside assistance was horrible
Very unhappy with my experience
Will not buy an Accura anymore
10/20/2021
Sam A. VERIFIED CUSTOMER
None
10/19/2021
Diane G. VERIFIED CUSTOMER
Issue was not resolved after 2 visits
Both visits your team had my car for multiple days
They reached out to the outside master mechanics
They recommended a solve but the next day I had the same issue
I work and need a car my husband and I driving back and forth multiple times is getting frustrating
I now have to return once again and not sure it can be full corrected
Just want my issue corrected
The service guys were patient with me but I’m sure they may not the next time I return
This will be the third strike if not corrected
What can be done?
Diane G
10/18/2021
Barbara M. VERIFIED CUSTOMER
Very disappointed that after being on a 2 week wait list for a loaner car one wS not provided.
But David was a pleasant and informative representative and I would thoroughly recommend him and Acura.
10/17/2021
Carmen O. VERIFIED CUSTOMER
David was courteous and answered all my questions. He kept informed on how my car was being worked on and did it in a timely manner. He went above and beyond and I received excellent service.
10/17/2021
Anand P. VERIFIED CUSTOMER
Car was not washed
10/17/2021
Larry L. VERIFIED CUSTOMER
Everything was great. Thanks
10/17/2021
Aracelia M. VERIFIED CUSTOMER
No
10/17/2021
Raymond M. VERIFIED CUSTOMER
A Part was ordered for my car. I was told it would be in by Wed snd I would get a call. It is now Saturday - have not received a call.
10/16/2021
Monja L. VERIFIED CUSTOMER
I was told that the service takes 1 and half to 45min, but the it took 2 hours and 30min. No one had informed me for the delay until I asked the representative person after 1h and 50min of waiting. Until that moment, my car was not pulled into work area, and I was told that my car was "next". I've had Acura service from Tustin Acura for more than 20 year for their excellent service even though I live in Anaheim Hills are. It was the first time trying for near distance. However, I was very much disappointed in your service. Everyone's time must be considered as a priority as your business as well. Please let me know if you have any questions regarding time lines. I have all the evidence of the time lines of above. Thanks.
10/16/2021
Steven D. VERIFIED CUSTOMER
Great job overall. Very happy.
10/16/2021
Emad G. VERIFIED CUSTOMER
Excellent as always.
10/16/2021
Karinna C. VERIFIED CUSTOMER
Thank you Jorge.
10/15/2021
Daniel I. VERIFIED CUSTOMER
Service was GREAT!!!!
10/15/2021
David F. VERIFIED CUSTOMER
Miguel always goes above what I think is standard. He makes sure he's doing his best for the Acura member.
10/14/2021
Harvey M. VERIFIED CUSTOMER
No
10/14/2021
David F. VERIFIED CUSTOMER
I am completely satisfied
10/13/2021
Carol H. VERIFIED CUSTOMER
Thanks to Miguel for handling what was a tough situation so professionally.