Jorge and his team did an outstanding job in servicing my Acura. Thanks.
9/27/2021
Yley S. VERIFIED CUSTOMER
Great service every time!!
9/27/2021
Robert W. VERIFIED CUSTOMER
Excellent
9/26/2021
Shruthi S. VERIFIED CUSTOMER
Nope
9/26/2021
Elizabeth T. VERIFIED CUSTOMER
I would give you high score.
I think you are friendly and courteous and treat customers in a good manner.
Knowledgeable about what is needed in the car.
Thank You!!!!
9/26/2021
Lizette S. VERIFIED CUSTOMER
Took two weeks to get a newly purchased car back due to a defect. Given the current understandable but I was not provided any follow up calls from rep. When I finally got car back, it was not even washed. Manager did offer three free oil changes for the inconvenience. Nonethlesss it was not a pleasant experience
9/25/2021
Gary T. VERIFIED CUSTOMER
It’s all good.
9/25/2021
Christine H. VERIFIED CUSTOMER
Thank you for the fast easy service…
9/25/2021
Miles Y. VERIFIED CUSTOMER
Jorge was outstanding.
9/24/2021
James J. VERIFIED CUSTOMER
It was great. Thanks.
9/24/2021
Patricia S. VERIFIED CUSTOMER
My expectations were exceeded! I was very pleased with the service I received. Thank you!
9/22/2021
Vuong N. VERIFIED CUSTOMER
Miguel Villegas was very friendly and helpful. He was willing to stay a bit late to complete my paper work. Great service, Way to go, Miguel!
9/22/2021
Janet R. VERIFIED CUSTOMER
Great service. Friendly and efficient
9/21/2021
Ion R. VERIFIED CUSTOMER
Jorge and the team delivered exceptional service in a timely manner. For this reason we are repeat customers. Thank you Weir Canyon Acura.
9/20/2021
Suzanne W. VERIFIED CUSTOMER
This was my first time having my car serviced at Weir Canyon. My husband booked my appointment and was under the impression I would receive a loaner car because he answered a question online asking if a loaner car is needed.
He tried calling a few times to schedule both our service but no one picked up. The automated voice on the phone did not direct him to speak to a live person. There were problems with your phones.
When we arrived for our service, Miguel stated there were no loaner cars available. My issue is why didn’t anyone inform us before our service date. When we expressed our disappointment, he apologized but it seemed to be excuses instead of really taking responsibility. He said the online booking doesn’t alert them if someone is requesting a loaner car. If he already knew that why isn’t he checking regularly to see if that request was made? Instead he just blamed the system.
9/19/2021
Suzanne W. VERIFIED CUSTOMER
This was my first time having my car serviced at Weir Canyon. My husband booked my appointment and was under the impression I would receive a loaner car because he answered a question online asking if a loaner car is needed.
He tried calling a few times to schedule both our service but no one picked up. The automated voice on the phone did not direct him to speak to a live person. There were problems with your phones.
When we arrived for our service, Miguel stated there were no loaner cars available. My issue is why didn’t anyone inform us before our service date. When we expressed our disappointment, he apologized but it seemed to be excuses instead of really taking responsibility. He said the online booking doesn’t alert them if someone is requesting a loaner car. If he already knew that why isn’t he checking regularly to see if that request was made? Instead he just blamed the system.
9/19/2021
Sachin U. VERIFIED CUSTOMER
Amazing service
9/19/2021
Lorrie R. VERIFIED CUSTOMER
Highest possible score for sure, Jorge was very professional and accommodating
9/19/2021
Robin L. VERIFIED CUSTOMER
Overall experience was very wonderful!
Thanks for skinny/ tall G. and Miguel assistance and Lift driver courtesy!!!
9/19/2021
Samuel W. VERIFIED CUSTOMER
I had two Acura vehicles to service & I made my appointments more than a week ago online. I tried calling Miguel several times over 2 days & each time went to v-mail and I did not leave a msg. I called the main line several times & all I got was a recording that someone would be right with me. Anyway, I selected a loaner car for each online appointment made. When we arrived for our appointments, we were informed there were no loaner cars available and Miguel made a bunch of excuses versus taking responsibility for the system screw up. He made no offer of making it right. I even did not get my full service needed done. Wanted the cooling flush but he talked me out of it cause it would have taken longer to complete. I tried giving Weir Canyon Acura a chance as this was my 2nd service visit & my wife’s 1st visit with her vehicle. We were both not satisfied with the service here & probably won’t be back.