I was happy with the turn around and service in general, however the one thing that made me uncomfortable was all the staff not wearing masks. With the new Covid variants it would ease customers if staff masked up. Thank you Miguel for being one of few who wore a mask.
7/25/2021
David H. VERIFIED CUSTOMER
Miguel always takes good care of us!
7/24/2021
Scott C. VERIFIED CUSTOMER
Hi. I don’t complain but made an appointment for an oil change and was going to wait inside this morning. It took 25 mins just to check-in/speak with someone. They said it would be a few hours because they have people just show up without appointments. Maybe have to check in areas or fix the appointment system? Luckily I could get a ride, but geez if I had to sit and wait for an easy oil change I had booked in advance, I’d be pissed. It’s not very accelerated service right?
7/24/2021
Basil I. VERIFIED CUSTOMER
Thanks for your service Richard
7/23/2021
Kathleen E. VERIFIED CUSTOMER
Unable to resolve some problems with car. Automobile has a few quirks that the technicians can't seem to diplicaye.
7/23/2021
Lindsay M. VERIFIED CUSTOMER
I did not fully understand the diagnosis, especially just coming from my personal mechanic and having items brought up at Weir Canyon that weren’t an issue a week prior at my mechanic. I’m also not understanding why a software update isn’t included in the warranty. I understand the dealership didn’t have any loner cars available but when I was told the work would take until the end of the day, I said I would need to bring it back another day then and was old I’d be charged the service fee essentially twice. The repairs were able to be made more quickly and that ended up being addressed but for all those reasons I felt like I was being sold to and not like a valued customer. My MDX was certified preowned and is a 2016 with 44K miles, and has been taken very good care of. I’m concerned with having issues and not feeling like it’s being cared for. I’ve been there for service prior and was very satisfied previously but I could not wait to get out of there the day of my service.
7/22/2021
Bruce M. VERIFIED CUSTOMER
Miguel is great!
7/22/2021
Fabian R. VERIFIED CUSTOMER
Thank you!
7/22/2021
Vijay C. VERIFIED CUSTOMER
Great service experience! Miguel was helpful in explaining the services needed for my car.
7/21/2021
Alampurappa V. VERIFIED CUSTOMER
Keep up the good work!
7/21/2021
Leonard M. VERIFIED CUSTOMER
Outstanding, professional service!
7/21/2021
Russ M. VERIFIED CUSTOMER
No concerns. The service today handled all my service concerns and completed in a reasonable amount of time. Future additional service was explained to me
7/21/2021
Israeli N. VERIFIED CUSTOMER
Great experience.
7/20/2021
George S. VERIFIED CUSTOMER
No reason not to give you the highest score
7/20/2021
Valerie H. VERIFIED CUSTOMER
You deserve the highest score possible for sure! You are amazing and take great care of me and my car! Thank you so much! Valerie H
7/19/2021
Anselma T. VERIFIED CUSTOMER
Jorge F. Echeveria is awesome! great service and gives it his best. Why I answer no is only because the team working on the cars never get it correct.
7/18/2021
Gerald H. VERIFIED CUSTOMER
You deserve the highest score. I was very happy with the service. Thank you