Kyle was extremely knowledgeable and has a great understanding of his clients needs. He is Fantastic!!! Elliott
2/16/2024
Neal G. VERIFIED CUSTOMER
Loaner car died, brake failure,engine while driving had to wait over 1.5 hours for replacement. Tied most of the day. Lucky not on freeway could have been in bad accident.
2/16/2024
Norville J. VERIFIED CUSTOMER
Great work very impressive facility no job
2/16/2024
James S. VERIFIED CUSTOMER
Great valet service. Norm Reeves Genesis has been outstanding. I am very happy with the performance of the car and the service provided. Keep up the great work! Thx.
2/16/2024
Anita W. VERIFIED CUSTOMER
Mariela was kind...patient and very knowledgeable. She was answered all my concerns. Thank you Mariela...Job well done!
2/16/2024
Susan C. VERIFIED CUSTOMER
He is very polite
2/15/2024
Sangheon L. VERIFIED CUSTOMER
Mary was very kind and guided me well, so there was no problem.
2/15/2024
Andrew T. VERIFIED CUSTOMER
Mariela was great. Ready for me when I arrived, knowledgeable , and very friendly. Great experience.
2/15/2024
Tram D. VERIFIED CUSTOMER
It was a busy Saturday for him, but he was attentive and professional.
Your service department is great.
2/14/2024
Wenonah G. VERIFIED CUSTOMER
Kyle is a great service advisor.
2/14/2024
Paula P. VERIFIED CUSTOMER
I accidentally went to the wrong date to my appointment, but the Hemanshu very accommodating and friendly. He explained the service that I was about to get and offered a loaner, which was very convenient. I am very satisfied with the customer service I received from Hemanshu.
2/13/2024
Felicia B. VERIFIED CUSTOMER
Mariela has great customer service….. Mariela Valdez she always makes sure that all my needs are met. Thank you Again
2/13/2024
Pascual E. VERIFIED CUSTOMER
Very easy, glad that all the service notices were taken care of!
2/12/2024
Hamid Z. VERIFIED CUSTOMER
My car had a few issues:
1) Valet Alert issue: It's fixed now and I am happy.
2) Siri Issue: We came to the conclusion that GV60 is not launching the SIRI when holding the voice command button - Unlike IONIQ 5 - which is kind of disappointing.3) My car "driver side window frames" ARE NOT lined up, the passenger side is perfectly fine and driver side is NOT lined up, I even checked my Friend's GV60 and all the door frames are perfectly lined up, this is something that really bugs me and I still want this to be fixed. However your service department declined to fix it. I think the frames need to be replaced.
2/12/2024
Thomas R. VERIFIED CUSTOMER
Excellent service from him
Very professional and personable
2/11/2024
Michael M. VERIFIED CUSTOMER
Kyle set up the appointment and I was in and out I just a few minutes. Everything was done that we agreed to.
Thanks
2/11/2024
Huy N. VERIFIED CUSTOMER
Kyle was great, very helpful, always gets me in on time and out before I need to