Excellent service. Answered my questions and my concerns quickly and efficiently. He is well trained and very knowledgeable .
Excellent communication skills
2/23/2024
Chae P. VERIFIED CUSTOMER
Kyle was super friendly and amazing!
2/23/2024
Briana F. VERIFIED CUSTOMER
The entire genesis team was amazing and the communication was superb. Appreciate it.
2/23/2024
Steven H. VERIFIED CUSTOMER
Great customer service. Kyle did a great job. He deserves a big raise.
2/23/2024
Suzanne B. VERIFIED CUSTOMER
I am grateful for the valet experience it really helped me to manage my time for the day. The team driver had great service and I appreciate the follow-up the day before, when the team driver was on its way and. While it was going through servicing. Excellent experience overall.
2/22/2024
David M. VERIFIED CUSTOMER
I’m very happy
2/22/2024
Jason P. VERIFIED CUSTOMER
Car returned with window trim damaged
2/22/2024
Lorena H. VERIFIED CUSTOMER
Kyle was great. He kept me updated on the service requirements for my vehicle
2/22/2024
Deborah P. VERIFIED CUSTOMER
The service was fine except that I never received a call when the vehicle was done. I had to call to find out whether the work had been completed or not an hour after the expected completion time.
2/21/2024
David B. VERIFIED CUSTOMER
One of the main stains on the leather in the back seat was not cleaned. From the look of it, they never attempted to clean it. I had to spend 20min scrubbing with leather cleaner to remove most of the stain, but it is still barely visible.
2/21/2024
Janice C. VERIFIED CUSTOMER
Your services are first class.
Highly recommended to our acquaintances.
Keep up the good work!
2/21/2024
Theresa L. VERIFIED CUSTOMER
Very helpful
2/21/2024
Steven O. VERIFIED CUSTOMER
Very pleased with the outcome. After many attempts to fix the alignment with the car, Mary was very accommodating knowing it was an inconvenience to us. Thank you Mary!
2/21/2024
Allen S. VERIFIED CUSTOMER
Thank you for recognizing me.
2/20/2024
Jerilyn K. VERIFIED CUSTOMER
Kyle is fabulous. I enjoy working with him. I feel he is honest, very knowledgeable, and keeps his promises. [I had a problem last time with a follow-up survey you sent. If I get another, I will not participate. That survey would not let me exit and tried to force me to provide answers. If I receive a follow-up to this one, I do not plan to respond. No reflection on Kyle.
2/19/2024
Wayne M. VERIFIED CUSTOMER
I thought I was, car was clean, ran like it was top top, he was very efficient and professional, but I had to question why my change oil light came on this evening. Less than 48 hours after being serviced. I'm sure it was just not reset. No further action required.
2/19/2024
Pete U. VERIFIED CUSTOMER
Mariela Valdez is an exceptional service representative.
She is a valuable employee and I can not give her a higher than totally satisfied with her service.