He was super accommodating and very easy to work with. My car came back looking great!
6/18/2025
Sharon L. VERIFIED CUSTOMER
The person in charge was very kind and moved by the quick service. Thank you
6/18/2025
Sandra O. VERIFIED CUSTOMER
Edwin was amazing!
6/18/2025
Jose C. VERIFIED CUSTOMER
Muy buen servicio
6/17/2025
Paula C. VERIFIED CUSTOMER
Ok
6/17/2025
Angie K. VERIFIED CUSTOMER
Ther service advisor Kyle was helpful with getting my car serviced and arranged Uber ride from and back to the dealership.
6/16/2025
Jacob S. VERIFIED CUSTOMER
Very efficient and professional. I was very satisfied.
6/16/2025
Curtis S. VERIFIED CUSTOMER
Mary was excellent, we have nothing but praise for her.
But we found the automated phone service at your dealership frustrating. It kept redirecting our calls to automated text replies or referred us to your web page. We found it impossible to reach a live person by telephone. Texting is ineffeicient and impersonal. It does not measure up to the quality of service advertized my a premier delership.
6/15/2025
Amy H. VERIFIED CUSTOMER
He made the drop off and pick up quick and easy. Everyone was friendly.
6/15/2025
Charles P. VERIFIED CUSTOMER
Will do
6/14/2025
Tony L. VERIFIED CUSTOMER
Kyle is always great and makes the visit quick and harmless. He was able to help us with an ongoing issue that we had with the car and made sure that the part needed was under warranty. Overall we enjoy taking our car to Genesis of Cerritos
6/14/2025
Traci G. VERIFIED CUSTOMER
The entire experience was outstanding.
6/14/2025
Artie B. VERIFIED CUSTOMER
Great service, Edwin was great
6/14/2025
Nisha G. VERIFIED CUSTOMER
The job was well done, left with no issues. Unfortunately, I ran into the same issue today, after hours, so I will be calling Edwin back in the morning.
6/12/2025
Mark C. VERIFIED CUSTOMER
As a new customer to norm reeves genesis I appreciated how everyone made me feel welcome. I definitely will be going back for service and would recommend to others.
6/11/2025
Maria D. VERIFIED CUSTOMER
Beautiful new place and my service writer Kyle was extra nice.
6/11/2025
George F. VERIFIED CUSTOMER
Good Job
6/11/2025
Jesse G. VERIFIED CUSTOMER
Kyle was very helpful.
6/10/2025
Betty B. VERIFIED CUSTOMER
The service was exceptional
6/10/2025
Rosemary V. VERIFIED CUSTOMER
I think Edwin is one of the best sales service representatives I have met!!