Norm Reeves Hyundai Cerritos Auto Repair Service

Marlen Madrigal and staff were all extremely helpful and courteous

Candice was very helpful! Great customer service.

Candice was great as always and the service department was great too

OUTSTANDING service and Marlen was so knowledgeable and helpful ???? Marlen was so understanding and helped me schedule my appointment around my busy schedule. Thank you again for all you do and this is why I won't go anywhere else... Carol W

Overall excellent customer service!

Enrique was very polite,professional,and honest. We had terrible customer service in Glendora and learned the hard way.I bring my car to Norm Reeves where I bought it and couldn't be happier. Enrique is very knowledgeable and explained everything. He has Hyundai's back. Thank you! Rick Martorana

The service was exceptional!!Appreciated the knowledge and experience here

Thank you to the servicing staff, all very friendly and helpful, all inquiring if I have been assisted

I could not believe I had to wait for over 15 minutes after I sign all my paperwork to telease my vehicle. This was totally unacceptable, and as I waited, I thought I would never recommend Norm Reeves Hyundai to any friends or relatives!

People there were so professional & kind. I was impressed. Thank you

Louie has excellent customer service skills and my car was serviced in a timely fashion. I retired from Hyundai Autoever America recently and was impressed with your dealerhship. Kudos to everyone!

Very thorough and helpful to assist me and answered all my questions. Thank you Candice for your great customer service and maximum consideration.

Is the most pleasant Person to talk with, he makes me feel Welcome. Many places we go to today. You don't feel welcomed or appreciated. It seems like everyone just wants your money. Service is not like it used to be, but with Gary. You feel like He truly cares. He's honestly a very understanding, nice person. I hope he stays for a long time. And has a great career with Hyundai. Thank you

I was expecting someone to speak with me after inspecting my car to explain what needed to be done. I waited for almost two hours, which was fine. Then I received a text message saying my car was ready for pickup, and all communication was done through text. I thought someone would personally approach me to explain what had been done to my vehicle. The text message listed the charges, but since no one spoke to me, I went to the register to ask if my car was finished. No one had discussed the work performed. I was told that they completed the inspection, oil change, and tire rotation. I was surprised that this time everything was handled through text, and after paying the charges, that was it. Was just used to the old times.

Not good.

I had to make two separate appointments because the operator who set up the appointment for me on Wednesday 02/17 didnt order the part for my warranty recall anti theft upgrade. My leg was recently injured and I had to move some appointments around just to be able to make it on friday so that my vehicle is secure. I shouldn't be on my leg while injured but it seems like I wasnt given a choice having to come back a second time.

Great customer service! Great experience!

Service rep Erique I have nothing but good things to say about. He takes care of my issues. The problem I have is the actual work done. 1. My driver side door handle was replaced because the sensor stopped working. I noted it stopped working when we had our 1st rain here. I mentioned that. Rather than trying to find the source of the issue the handle was replaced. In the process the cars door on the inside was damaged due to them taking off the door panel without protecting the car. 2. I brought the car back to have the damage fixed and the paint and chip was fixed and the damaged trim was replaced but the dent is still there. At this point im not bringing it back in cuz Ive lost trust in the technicians. Plus everytime I got my car back the fingerprints all over the driver door window frustrates me. At least this last time they attempted to clean them off but only smeared it. Ill clean it myself. Ive very particular about my windows. 3. After all this work I get my car back and as you know it rained again and guess what doesnt work again. The driver side door sensor. Yeah the one that was put in doesnt work anymore. Why because it rained again. Just like I said from the start. The rain is causing the doorhandle sensor to stop working. So Now what should I do? Bring the car back to have yall damage the car again and inconvenience me again? Yall will just replace the door handle rather than finding the problem and fixing it.then I have to worry about this car getting damaged again? This is the 1st brand new car I have ever gotten. Up until this issue with the door handle I have had nothing but amazing things to say about norm reeves hyundai in cerritos. I still think Enrique a great rep and did a good job. My issue is with the work done and the issue is still not resolved. The one time one needs that damn door handle to work properly is when its raining plus this is a new car this should not be happening. If u want to reach out to me about this yall have my number. ****-****-xxxx

Very friendly, very informative, very professional. I recommend them.

great service