The service was great and completed in the time promised. Gary was courteous, friendly, professional, and explained all aspects of the 30k maintenance. I also took advantage of the free car wash and made use of the emailed coupon. Thank you!
10/18/2024
Maria L. VERIFIED CUSTOMER
Service was great!!! Edwin was very respectful and professional. Very helpful he answered all my questions... ????
10/18/2024
Arturo L. VERIFIED CUSTOMER
Came in for dent repair and a detail. I purchased a brand new vehicle only to have a dent in the door and the car dirty upon receiving. We took the car around 10:30pm so it was difficult to see these things on initial inspection. While we are happy the dent was fixed. It seemed as if the detail wasn’t really a detail. It looked as if the car was really just ran through and drive-thru was or some kind of standard wash. Passenger seat and interior still had dirt and hand prints that I was hoping were taken care of. Roof lining also had hand prints as well that I specifically asked to be taken care of. There is also now the appearance of many swirl marks on/in the paint that would need to be buffed out with a real detail job or paint correction. Checking in was also a bit of an issue as they did not have me scheduled in the appointment, I assume that would be the reason for the fake “detail” job. It was also apparent as the service rep Ethan said detail jobs usually take a long time and my vehicle was surprisingly ready very quickly. I feel like I got a rushed half assed job as opposed to quality service to be honest.
10/17/2024
Julieta Z. VERIFIED CUSTOMER
This was the 3rd time working with Juan. Just like other service reps, he is extremely patient and thorough when it comes to communicating the service needs for my car. He was extremely kind in making sure my car was serviced promptly so I could make my hair appt. He really is great in ensuring my experience at Norm Reeves positive. I will continue to do business here. Thank you!
10/17/2024
Shawn K. VERIFIED CUSTOMER
Enrique was very courteous and kept me updated throughout the entire process, including handling any business with the warranty company. He is very knowledgeable about the mechanical processes needed to perform certain repairs. I would recommend him again to anyone.
10/17/2024
Jong Ghak. VERIFIED CUSTOMER
Enrique Almazon stayed on after closing to quickly figure out the problem with the car, AND do a temporary fix on Sat, Oct 12. Luckily, you had the fender liner part and Hyundai Service was able to replace it on Tuesday. Although the sticker price was too high, we appreciate having the car fixed in competent hands.
10/17/2024
Joseph C. VERIFIED CUSTOMER
Thanks Mo it was a very good experience working with you.
10/17/2024
Cindy L. VERIFIED CUSTOMER
I was told that a part needed to be replaced with my car costing hundreds of dollars when in fact, the part was in good working condition per my local mechanic. I have always trusted Hyundai Cerritos for as my go to, now I feel I don’t have trust in them anymore any longer.
Wonder how many times I’ve replaced “working” parts in the past ????
10/16/2024
Carol S. VERIFIED CUSTOMER
Candice was very informative about my car and very pleasant to talk to
It was done a timely matter
Thank you for everything
Carol S
10/16/2024
Steven C. VERIFIED CUSTOMER
Candice was so nice and very professional
10/16/2024
Alex E. VERIFIED CUSTOMER
Better communication on service. Not going in people's things with out permission. Calling vendors that worked on car to get services done with out asking. This is why service was bad.
10/16/2024
Anita B. VERIFIED CUSTOMER
Candice, was very helpful and friendly and things went well!
10/16/2024
Cindy R. VERIFIED CUSTOMER
Thank you Juan for all helpful information and for the fast and efficient service
10/16/2024
Anthony D. VERIFIED CUSTOMER
Gary was very much helpful and is very nice.. everytime I need something done to my car
Gary is always the one I kno will help and do what he can....
10/16/2024
Walter P. VERIFIED CUSTOMER
Friendly service team and great waiting area
10/16/2024
Marilyn M. VERIFIED CUSTOMER
Excellent service!
10/15/2024
Martinez C. VERIFIED CUSTOMER
Yes Good personal and atencion very good good service
10/15/2024
Katherine D. VERIFIED CUSTOMER
There is no reason to make an appointment cause it took two hours for a oil change
10/15/2024
Michael W. VERIFIED CUSTOMER
Everyone was very helpful, the only problem was that is was so expensive for a $100 part , I ended up paying close to $700. In these times I just think you are marking up the parts so high..
10/15/2024
Michael Z. VERIFIED CUSTOMER
I really appreciate Enrique and the Norm Reeves team for helping me out. Thank you!