Best representative I’ve ever experienced at any Hyundai service! a+++++
11/30/2024
James C. VERIFIED CUSTOMER
My car has an intermittent rattle and even though not replicated on today’s visit. It’s been there for months now. It was thought due to my broken bumper, my bumper was off the car for 4 days and the rattle remained. I’ve paid $3,000 to fix the body issues and wheel issues I caused. I paid for PDR on my passenger door, all the issues to restore my car to before. The rattle remains. I can add the rattle is not there in the morning on my 2.4 miles too work, the 2.4 miles back its there. I know not Louie’s fault or anyone at Norm Reeves. I just want the rattle gone. I’ll see for my backup camera recall or next appointment and make it for 4:00pm
11/30/2024
Judith J. VERIFIED CUSTOMER
The intake technician was unresponsive and I did not get an update for three days and only after I left text and voice messages. I then had to try and get an actual person to answer phone to request call back since I still had not received a response.
The vehicle was kept for about a week and a half and still did not address issue stating they could not recreate the problems. Which is that the vehicle shuts off while driving and will be unable to start when parked. Have taken vehicle in more than once for this safety issue.
11/30/2024
Athena M. VERIFIED CUSTOMER
Candace was excellent!! She is knowledgeable, courteous, always great service! That's why I trust this dealership.
11/29/2024
Ricardo N. VERIFIED CUSTOMER
Was not satisfied with the communication and service time for the car. Dropped off the car at 12 and I received a text that it was ready by 12:51 and it wasn’t ready until around 2:30. It was over 2 hours of waiting for an oil chance service and no updates along the way unless I kept going to the desk to ask if the car was ready after I was notified that it was.
11/29/2024
Corinthian C. VERIFIED CUSTOMER
Gary gave me great customer service.
11/29/2024
Dawn T. VERIFIED CUSTOMER
I did not have my tire fixed with Hyundai. I had my car towed to America tires. Unbelievable how your company wanted to charge me almost $500. To repair 1 tire.
11/29/2024
Terry P. VERIFIED CUSTOMER
Gary was great. Very helpful and professional, I appreciated his service.
11/29/2024
Darcy W. VERIFIED CUSTOMER
Mo was very kind and courteous, but as always Justin made sure everything got done and my Kona was ready - I appreciate Mo checking my past service record and acknowledging my fears of leaving my car longer than a day…I love the Service Dept at Norm Reeves??????????
11/28/2024
Kung H. VERIFIED CUSTOMER
No comments
11/28/2024
Brady T. VERIFIED CUSTOMER
Candice is very helpful and accompdating during my service appointment.
11/28/2024
April L. VERIFIED CUSTOMER
Excellent . Juan was terrific and doing it all with a delightful smile. Thanks again Juan you made my visit smooth .
11/28/2024
Roberto V. VERIFIED CUSTOMER
Very satisfied with the service and communication
11/28/2024
Daniel I. VERIFIED CUSTOMER
Enrique communicated promptly and got the job done. Good Job.
11/27/2024
Velma D. VERIFIED CUSTOMER
Unanswered Questions about vehicle performance
11/27/2024
Suzanne S. VERIFIED CUSTOMER
I’m not sure you were able to figure out what was wrong with my car.
Time will tell.
11/27/2024
Carlos C. VERIFIED CUSTOMER
Good service
11/27/2024
Amy I. VERIFIED CUSTOMER
Gary was extremely helpful
n courteous .I m a senior,stressed easily..with Gary's help easy my fear n stress . I m lucky with Gary's assistance guide me through the process being without a car.
I m very thankful to this gentleman..pls let him know my sentiment, with will encourage him to be helpful to all your clients..n know our gratitude..
.
11/27/2024
Troy E. VERIFIED CUSTOMER
Outstanding customer service, very kind, polite, and knowledgeable. Thanks for a great experience!
11/27/2024
Ernesto M. VERIFIED CUSTOMER
Enrique was professional and expressed genuine concern. He was knowledgeable and represented the dealership well. I hope he helps me next time Iam in need of service.