Norm Reeves Hyundai Cerritos Auto Repair Service

I have always received good service at Hyundai. Please keep up the good work

Juan was very helpful and courteous. Was a great first experience at this location!

Erica was great as well as all the Norm Reeves Hyundai Team Members always are.

Service was horrible, I had to call late in the afternoon to ask about the status of my car. I was asked to send a text when I was ready to pick up my car. I sent the text, showed up asked for my car, I was told it was in a different parking lot and it would take 10 mins and they would call me in the lobby when it was ready. 30 mins later o went to the desk to ask for my car, no one knew where my keys or car were. Simply horrible service. I have to go out side and find my own car and my keys were inside. Hopefully I never have to go back.

Service was great from the day I dropped off my car and when it was ready to be picked up. Very responsive to questions and updates.

Excellent representative & service!

Everything was handled quickly and efficiently from start to finish

My truck still have this problem it look like the never done anything on it still doing the same thing

The team was polite and efficient. Louie was super helpful.

Great customer service, staff was great! Service was quicker than anticipated.

Great service. Very professional!

Moe was the gentleman that helped me with my issue with my car he was a great help super nice and responsive to all my questions will definitely be recommending him for any future help

Everything was Exelent,great service. Thanks

It was a good experience

Took way to long for a diagnosis and a new car should not be in the service for over a week and then told it was bad gas in the vehicle.

Service could not figure out why the gas fill stops even though it is no where near full. Santa Fe oil recomendation was wrong. Oil on oil pan bolts not good!

Yes Enrique, the care specialist is very knowledgeable knows he’s trade thank you for the good service

My radio was reset but not updated like it was supposed to, my car got all scratched up while it was in your cae, and I was supposed to be contacted today, on Friday about how to get it fixed on Monday, but I was not called.

Enrique was phenomenal. He really went above and beyond to make sure that my expectations were not only met, but were exceeded in every way. I actually enjoy my time in your customer lounge, getting caught up on my iPad “screen time” to-do list. I love your coffee machine. Knowing that I was spending a lengthy amount of time in the customer lounge, Enrique kept me appraised of the progress of the investigation into a strange noise that was emanating from the engine compartment following the full engine and turbocharger replacement at the Hyundai dealership in Tempe Arizona. And when one of the two front seat trim-set replacements arrived from the warehouse damaged, which prevented the same-day completion of the work scope, Enrique not only made sure that I was provided a loaner vehicle, but he set me up in a new Santa Fe Sport. I was very surprised and pleased. WOW, what a luxuriously fun driving experience. And the experience of communicating via text messaging was perfect simply because Enrique responded promptly and honestly every time, which easily pushes Norm Reeve’s Hyundai Super Store to a Five Star plus rating. And Enrique’s thoughtfulness guarantees that my next new vehicle will be a Santa Fe Sport.

Great customer service!