Love going there and everyone is very friendly, however this time, they took a really long time bringing my car back after they were done with the service. They took a good 20min, I checked. I had multiple people asking me if I've been helped and I said I was waiting for my car. I got 3 people saying they are bringing my car out soon but still took 20 min. This is not usually the case so I'm assuming something happened.
12/22/2024
Reginald K. VERIFIED CUSTOMER
Candice was very helpful
12/22/2024
Eric H. VERIFIED CUSTOMER
Mohamed was an excellent service advisor. Communicated clearly and kept me up to date on repairs.
12/22/2024
Ileen R. VERIFIED CUSTOMER
Waited half hour just to get my key handed to me and go look for my car. I even text the time I would be there and waited. Number still on window, paper number still hanging and seat was not set. I had said I had special discount in my email and he said that would be applied when I pick up but it wasn’t.
12/22/2024
Nancy S. VERIFIED CUSTOMER
Wait time exceeded expectations.
12/22/2024
John W. VERIFIED CUSTOMER
Candice did a great job!
12/21/2024
Michael William. VERIFIED CUSTOMER
Mo was excellent
12/21/2024
Charles L. VERIFIED CUSTOMER
While I wasn’t happy that my brand new Caligraphy was in the shop a week, it wasn’t an issue with Gary. I enjoy my interaction with him and trust him.
12/21/2024
Kyu Shik. VERIFIED CUSTOMER
Wait too long. My car was ready but they didn’t called
I had to asked for it and was ready and gave me key
12/21/2024
Dinora A. VERIFIED CUSTOMER
I marked the tires and after the service I noticed they were not rotated
12/20/2024
Julie L. VERIFIED CUSTOMER
I don’t know what was going on but the service when I first got to the lot was none existent. I finally called a young man that was walking by and he was able to have Louie come and assist me. After that it was like the usual assistance I receive from your company. The day before I hsd come in for my scheduled appointment and was turned away because there wasn’t enough time to complete the required update because of a Christmas party which was ok. But the second time I come in to just be ignored really was not ok.
12/20/2024
Kamal P. VERIFIED CUSTOMER
Great service.
12/20/2024
Robert K. VERIFIED CUSTOMER
When it comes to our 2 Hyundai cars we always take it to Gary. He takes very good care of us and always puts us first. Thank you Gary for wonderful customer service . You are the BEST!!!!
Robert and Marian Konishi
12/20/2024
Mun K. VERIFIED CUSTOMER
Your service was great.
Thank you so much.
12/20/2024
Terry P. VERIFIED CUSTOMER
I will not be bringing my vehicle for service at Norm Reeves Hyundai again.
12/20/2024
Molley L. VERIFIED CUSTOMER
Yes good and it was fast
12/20/2024
Jeremy G. VERIFIED CUSTOMER
This was to repair a mistake you guys had made, and I couldn't get anyone to text or call me back with an update.
12/20/2024
Reginald K. VERIFIED CUSTOMER
Erica was great ????????
12/20/2024
Berenice A. VERIFIED CUSTOMER
Gary was very helpful answering all the questions I had, he kept me updated with information about my vehicle. Everyone is always nice and have wonderful customer service.
12/20/2024
Jay G. VERIFIED CUSTOMER
I’ll be on the lookout for the survey and Moe can expect an excellent review.