It is a long story that I would like to go over with someone from your dealership. From me leaving many messages with no call back to having problems with the service provided. I would be happy to give you the details. Also, my wife and I just purchased this vehicle from your dealership!
1/6/2025
Scott S. VERIFIED CUSTOMER
It took double the estimated time. Instead of an hour and a half as stated it took 3 hours. I was not informed, have a 19 year old who was being watched and nit being kept informed caused further impacts.
1/5/2025
Ciro A. VERIFIED CUSTOMER
100 ???? % with service and communication
1/5/2025
Kristoffer L. VERIFIED CUSTOMER
Very courteous and fast service.
1/5/2025
Doug L. VERIFIED CUSTOMER
The new videos sent to my phone showing what the technician was doing was a nice touch.
1/5/2025
Carol S. VERIFIED CUSTOMER
Candice was very good at her service with me getting the job done
I give her a special Thank you Carol S
1/5/2025
Zheng W. VERIFIED CUSTOMER
ENTIQUE WAS VERY PROFESSIONAL AND HELPFUL.
1/5/2025
Glenn L. VERIFIED CUSTOMER
Work completed in a timely fashion
1/5/2025
Reena V. VERIFIED CUSTOMER
The car was very dirty outside like Someone took brown water and sprayed it all over my white car. Very unprofessional and bad.
1/5/2025
Hilario V. VERIFIED CUSTOMER
Thank you for your prompt response to my question
1/4/2025
Sergio G. VERIFIED CUSTOMER
Candice truly met my expectations
1/4/2025
Aaron R. VERIFIED CUSTOMER
Candice was very polite and helpful. Our vehicle was taken care if promptly and Candice communicated with us as soon as our vehicle was ready. Thank you
1/4/2025
Kathryn B. VERIFIED CUSTOMER
60 days in your care. When picking up it was full of grease marks all over interior of my car.
Enrigue was great if I reached out to him for communication.
1/4/2025
Jasvinder B. VERIFIED CUSTOMER
Thanks Hemanshu for helping and servicing the vehicle.
1/2/2025
Pellie B. VERIFIED CUSTOMER
He is very professional!
1/2/2025
Barbara S. VERIFIED CUSTOMER
It has been a pleasure taking my Hyundai in for routine service. It is very much a pleasure to speak to the person who has been assigned to check you in for the service. Gary happened to be assigned the day I took my suv for the 10,000 miles service. Gary came out to
Introduced himself and he asked if I had any questions/concerns about the concerns about my vehicle. I had a few concerns and he wrote everything down and that he would have my concerns looked at. He assured me that everything would be resolved and it was. One happened to be the radio and they ordered a new radio because it was defected. I was very happy with Gary and I will always take my car back. Even the rest of the stuff were very helpful, this is the first time since Covid that I actually had great customer service and support. I’m very thankful for the service I received. I would recommend highly recommended Notm Reeves Hyundai super store of Cerritos and I have sent my friends there.
1/2/2025
Darren J. VERIFIED CUSTOMER
Great Service from Enrique, I thank him for everything
1/1/2025
Chrisropher K. VERIFIED CUSTOMER
The car has less than 4000 miles and the battery died. Found out the problem was that the dealer didn't remove the alarm system the dealership installed which drained the battery. I had to drive all the way to Cerritos after spending 6 hours at the other dealership. Scott Kim at first denied that it's not possible the problem is after market alarm system. When the car was brought in alarm tech was brought in and removed the "after market alarm". When I asked him to give me receipt showing the job done he refused first because the dealership didn't put that on. I want to ask you that who installed the alarm if your dealership didn't installed it and is it correct way to respond?. He never acknowledged issue and no apologies for waisting my time. He was too busy with "NEW BUYER" hang up the phone before I am done with him. He probably knows that I won't be returning customer.