Paid 600 bucks to get check engine off and 20 miles later it’s on for same reason.
2/3/2023
Corey A. VERIFIED CUSTOMER
Complete waste of time. I made an appointment to get a tire sensor replaced and software updated. Truck was there all day. Was told tire sensor had to be ordered and software update was not installed. Very inconvenient and just bad business.
2/2/2023
Sammie B. VERIFIED CUSTOMER
In the past year we were totally upset with your service . Calls with no answer or answering machine. Messages with never a call back, recal parts not available with a promise we would receive a notice when available that were never received. Having us bring our Car into the shop but picked it up a day later being informed the parts weren’t in.This service was about the same until my wife asked for the top manager of this department. She was transferred to a lady by the name of Lisa Gibbons . Lisa was apologetic and assured my wife the parts wer in and to bring the car in the next day. We did and the car supposedly had all the recalls repaired. So better rating now.
2/2/2023
Kirt C. VERIFIED CUSTOMER
Apptmt for oil change & recall. I was assured recall parts were available. Left vehicle early morning. I called late afternoon for status. 1 hour later I was told recall parts not available. Those didn't come in next morning either. My dissatisfaction is with the lack of communication. I was assured the recall could be taken care of & it took my follow up to find out the parts weren't available & work could not be completed.
2/1/2023
Robert D. VERIFIED CUSTOMER
Victor Cruz provided excellent service and made sure I got my truck back on time and as expected.
2/1/2023
Heather D. VERIFIED CUSTOMER
We are very satisfied with Lisa's professionalism ! She communicated with us the entire time. Thank you !
2/1/2023
Kathryn S. VERIFIED CUSTOMER
Was very pleased and satisfied with the service I received. Have already booked my next appointment.
2/1/2023
William W. VERIFIED CUSTOMER
Very efficient!
1/31/2023
Robert S. VERIFIED CUSTOMER
Patrick has always taken good care of. When it took a long time to finish repairs, he was kind enough to get me a car to drive over to COSTCO to do our shopping. I appreciated that
1/29/2023
Paul K. VERIFIED CUSTOMER
Thank# to everyone for the great service. Paul
1/28/2023
Philip K. VERIFIED CUSTOMER
Great service
1/28/2023
Travis A. VERIFIED CUSTOMER
When you take a vehicle in for transmission service and when you get it back the transmission is leaking fluid. Then you take it back in and have to pay for the gasket to be replace is bull. I’m sorry but the gasket wasn’t leaking the first time so obviously the technician over pressured the transmission and blew the gasket when he did the flush. I will not be back.
1/28/2023
Salvador R. VERIFIED CUSTOMER
He has a lot of experience, he explain to us all about the situation on my Transit
Give us a copy of our warranty
He is very professional
And Victor too
1/27/2023
Alden S. VERIFIED CUSTOMER
Julian was great, he helped me on exactly on what i needed without any hesitation. Perfect customer service. 10/10 i will recommend.
1/25/2023
Tom H. VERIFIED CUSTOMER
Victor is awesome but his work partners desk was a mess
1/25/2023
Nancy D. VERIFIED CUSTOMER
Patrick is great. Great communication. I look forward to hearing from him (soon I hope) in regards to my Bronco’s recall.
1/25/2023
Lauralee P. VERIFIED CUSTOMER
I was kept informed from start to finish.I appreciate the personal service.
1/25/2023
Erin P. VERIFIED CUSTOMER
Great job, thanks for not gouging me on the price while using Ford Pass points.
1/22/2023
Michael S. VERIFIED CUSTOMER
I asked to have a seat belt checked, was charged $170 for the diagnosis, and told I needed a new retractor. I brought the vehicle home, checked the seatbelt myself, saw it was twisted, untwisted it and it works fine. What was I charged $170 for? I’m not sure they even looked at it, but I was charged. I’m going to call and ask for a refund. I trusted Victor and his team to be honest, and I’m not sure they were. Not sure I’ll bring my vehicle back for service, I’ve been going there for years and now wonder if I’ve been being ripped off the whole time. You’re welcome to contact me with follow up if you would like.