Service person called during service and said I needed a cabin filter. I asked what it was for and he couldn’t say. I told him no because I was confused as I did not know what it was for. Then he called a bit later and said car was ready. Since Ford gave me a ride home I asked if they were going to pick me up and he said yes he would contact shuttle. I waited over an hr and no shuttle came so I called back and was told they would send it. When I got there no one told me me navigation was not updated. I kept looking at receipt and it just said zero charges for navigation. I asked Julian who was in the area and he explained to me that it needed to be trouble p only can do this on MWF. He was very helpful plus he noticed my tire pressure was not equal and sent car back in for adjustment. Very helpful. I think the person who originally logged me in just needs a bit more training. I had Julian last time and he is excellent.
4/14/2023
Jim L. VERIFIED CUSTOMER
A great guy and a job well done in less time than expected…also a bit less money than I expected.
4/14/2023
Jeannette T. VERIFIED CUSTOMER
Well done, I’m an older woman and the service was greatly
appreciated . I have used Santa Maria Ford since 2001 and have always been treated well and had competent service on my first vehicles.
4/14/2023
Jean A. VERIFIED CUSTOMER
I was told my car was ready and I should meet the service agent at cashier office, but I had to wait over 15 minutes for the paperwork. Customers should not be told to proceed to the cashier if the paperwork is not actually done!
4/14/2023
John Oliver. VERIFIED CUSTOMER
Lisa did an excellent job but the two guys were supposed to bring my vehicle back after I paid the cashier never showed up and Lisa had to come over and do it herself
4/13/2023
Max B. VERIFIED CUSTOMER
Great customer service!
4/13/2023
Kenneth A. VERIFIED CUSTOMER
Cashier was in a meeting and unavailable to check me out. Delayed me departure for about 15 minutes.
4/13/2023
Theresa M. VERIFIED CUSTOMER
Thank you for delivering my car!! That was such a treat! Loved the convenience:)
4/13/2023
Carol W. VERIFIED CUSTOMER
Very pleased, Julian always gets my car feeling like new again!
4/13/2023
Justin A. VERIFIED CUSTOMER
I have worked with Patrick for years. He is the best!
4/12/2023
Jessica B. VERIFIED CUSTOMER
Patrick is great. Always professional and helpful.I always trust Santa Maria Ford and love their service department.
4/11/2023
Yuricel S. VERIFIED CUSTOMER
The service was timely and everyone was helpful.
Thank you!
4/9/2023
Guylain T. VERIFIED CUSTOMER
I am always very glad for your service
4/8/2023
Jerry W. VERIFIED CUSTOMER
I had a great experience
4/8/2023
John C. VERIFIED CUSTOMER
Good
4/7/2023
Thomas M. VERIFIED CUSTOMER
Very helpful thank you
4/7/2023
Sally H. VERIFIED CUSTOMER
Julian Lopez worked very hard to make sure my vehicle was repaired correctly. It was a pretty complicated issue and he made sure I was always updated on the repairs. He did an excellent job.