Paradise Chevrolet Cadillac Auto Repair Service

Faceplate of my screen is scratched up. Touch screen is also freezing

Excellent service as always, your associate did a superb job.

Carlos is a rock. He’s the guy that always takes care of me. He’s a true professional.

I received one phone call asking if I was okay with the service technician looking into my low beam headlight issue at 0924. My appointment was at 0800. I did not receive any updates nor did I receive a phone call stating they were running later. I called the service number and was placed on hold for over 30 minutes. I decided to hang up and call back. The excuse I received was the service operator takes a lot of calls and I must have been transferred to a different extension. When I finally received an update on vehicle it was already an hour after my estimated completion time. Again, there was no call or text letting me know it was running late. When I received the update from Geoff Rasmussen, I was told the head lamps could be replaced but it would be another $100 onto an already large cost. In the beginning I was told Geoff would reach out to where I purchased the vehicle to see if it was still under warranty; I never received information as to if that call was even placed. Geoff understood my frustration and was able to assist slightly with the overall cost because of the lateness and the alleged unavailability of the head lamps for my truck. Ultimately, this was by far one of the worst experiences overall I have ever encountered at Paradise Chevrolet, and I have purchased three vehicles from there and even sold a vehicle back which all were far better experiences. While Geoff was willing to assist me in the end I just feel like the lack of communication and what felt like zero remorse from the service operator caused the biggest frustration and concern during this visit. Should you feel the need to contact me I may be reached at ****-****-xxxx or via email at While I know I am not the only customer that was being tended to, this experience really makes me second guess going back to Paradise for ANY future business.

Thank you

Good dob thk

Excellent service from your staff..

Worst service ever. Told me over the phone nothing was wrong only fluid needed to be replaced…. I get the report when I picked up my truck and there was a few issues. Called the dealer where I originally bought the truck and they said all of that should’ve been covered under my warranty. Even though warranty covers all my stuff he tried to charge me over 900 dollars on a 220 dollar fix anywhere else. Truck was in the shop for a 7 days just so he can tell me nothing is wrong but yet on paper it said a few things were wrong. Absolutely unbelievable. I can’t even describe how unsatisfying and upset I am over this issue. I can’t believe after buying a truck from Chevy and paying for the warranty that I’d be going to have these issues. I went here because it’s closer than where i purchased my truck. If I would’ve known that I would’ve made the drive and went somewhere I’d be getting treated the right way. Instead you guys tried to burn me for overpriced service and a truck that still has issues .

Geoff is an excellent service manager for us. The car was perfect and spotless. We’ve been clients for many years. Prior to Geoff we had the support of Doug’s service. Agin superb. We were thrilled with his promotion and he has certainly communicated and reinforced his standards with the entire team. Great job!

Trevor was knowledgeable and understanding and caring in my first visit to Paradise Chevrolet to service my truck for and oil and filter change package special offered by you. And explained from the service inspection what was needed and the cost to repair and service it efficiently to drive safely in the future and so on.

Excellant service by Christopher

Very happy

First I appreciate the team getting my car to me after the service center closed. I arrived at 4:40 and was helped by the 2 receptionists quick and easy. Carlos was excellent. Where I have issues. The car came back to me with chunks of grease all over the doors, Windows, grill, and hood. I washed the car myself as I was informed complimentary cleaning isn't offered although the grease came from the car being serviced. Second, the vehicle has a constant shimmy in the steering which that was not present when the car was brought in. My hopes are this can be looked at and rectified with out the loss of my vehicle for more than a few hours and isn't causing damage to any front end components. I look forward to hearing from someone from your team about these items.

Excellent service and he took the time to explain the repair.

Excellent explanation of diagnosis and solution with timely execution of repair.

Nick was great

Awesome customer service. Trevor and the entire staff were very friendly, helpful and professional.

Good service I’m satisfied

Trevor was friendly and professional.His level of customer service made for a very pleasant experience. Thank you Trevor.

Really nice guy. Appreciate him!