Paradise Chevrolet Cadillac Auto Repair Service

Ted is tremendous to work with. I will always request to work with Ted. He was thoughtful and thorough.

Ted was my supervisor. He was professional, courteous and helpful. He is an asset to paradise Chevrolet.

Chris was great. He kept me in the loop as to what was going on with my car. I really liked the video inspection.

Mr. Hunt has always taken care of my vehicles and has paid great attention to all of my concerns and needs for over 10 years. I recommend Jeffrey for his great service and great care in always treating myself like family and my vehicle like it is his personal vehicle.

The service provided by Landyn was great. He was polite and professional. Service was fast and I was able to spend less than 2 hours.

Ted was awesome and he did a fantastic job

Landyn is a very cordial and helpful service manager; he used my GM points to discount my service.

Aubry is the best as always!!

Chris was great and kept me up to date every step of the way. Thank you!

Dear Ownership and Management of Paradise Chevrolet, I am writing to formally express my deep dissatisfaction and outrage with the recent service experience I received at your dealership involving my 2021 Traverse and Century Service Plus contract (#VSNA000013010). The key issues are as follows: 1. Attempted Breach of Contract and Imposition of Unauthorized Fees Upon seeking service, your staff attempted to impose an unwritten $55/hour labor surcharge not disclosed in my signed contract. Most concerning, James Perkey instructed me to “take it up with Century” myself. This effort to shift responsibility for a dealership-provider pricing dispute onto the customer is unacceptable and constitutes a clear dereliction of your obligations as a Chevrolet representative. My contract clearly states my only responsibility is a $100 deductible—nothing more. 2. Coercion Required to Enforce Contract Terms It was only after I physically drove to your facility and threatened to tow my vehicle to Simpson Chevrolet (which immediately confirmed they would honor the contract terms) that Mike Armstrong agreed to comply with the agreement. No customer should be forced into confrontation simply to receive the coverage they purchased in good faith. 3. Suspicious Timing of Additional Repair Recommendations After the labor-rate dispute was resolved in my favor, your team “discovered” leaking control arm bushings and recommended a $486 brake job. These issues should have been identified during the initial Multi-Point Inspection (MPI). Their emergence only after the dealership lost margin on labor raises serious concerns about the thoroughness of the original inspection and suggests possible staged or retaliatory discovery to offset the earlier concession. These events have completely eroded my trust in Paradise Chevrolet’s transparency and customer service standards. As a dealership that promotes itself as a “Cornerstone of Temecula,” this pattern of pushing customers toward warranty providers, inventing undisclosed internal fees, and questionable diagnostic practices falls far short of that standard. I have already initiated a formal complaint with the California Bureau of Automotive Repair (BAR) to document these practices. I am also notifying Chevrolet Corporate of this experience. I expect a prompt written response addressing these concerns, including: • An explanation of why an undisclosed labor surcharge was attempted • Confirmation of your policy on honoring extended service contracts without requiring customers to negotiate directly with third-party providers • Assurance that initial Multi-Point Inspections are performed thoroughly and consistently Thank you for your immediate attention to this matter. Sincerely, Michael Sanchez ****-****-xxxx

Aubrey was absolutely amazing! She literally went out of her way for me as a walk in with no appointment she managed to get my truck in immediately for a transmission flush and oil change with tire rotation! She was extremely friendly and professional and clearly a very hard worker! I was so impressed with her kindness and ability to multi task as it was very busy today. She never looked overwhelmed and smiled the entire time my wife and I interacted with her. Amazing how she managed to move quickly yet not look like she was overly worked and also managed to get my vehicle completely serviced within a couple of hours! My wife and I had to get her card to know to always ask for Aubrey! Thanks again for such a great experience. Nick Everhart

Thank you!

Yes, I would like to compliment Shane as my service provider. He was not only kind, but knowledgeable. He worked with me to give me the best service possible. I will be requesting Shane again when I return for my vehicles next service. Thank you Shane!

My 2019 suburban is in good shape because it’s been service by Paradise Chevorlet

Jon,,, coordinated my service request through technicians that are certified to perform tasked maintenance procedures. I have been a long standing customer with Paradise Chevrolet for several years and the end results have been outstanding, no regrets whatsoever. I shared my experience with family and friends who own GMC vehicles and they too are very happy and satisfied with facilities and assistance to perform whatever service rendered. Much thanks to Jon and support team for the continued professional services and will continue to have my vehicle serviced no matter the purpose required, it’s amazing that after service I can differentiate before and after service as I leave the service bays. Paradise is second to none from entering to departure no matter the level of service from tires to the most high level of task performed.

Trevor always is the epitome of excellent customer service! He provides thorough explanations, makes sure all questions are answered and his knowledge makes you feel confident in your decision making.

Peter is a great service writer, he knows I only trust Paradise to service my GM vehicles.

Jose Ron was the best. He was very attentive and thorough.

Shane is quite the professional. Personable, knowledgeable, helpful.

Helpful and very thorough