Paradise Chevrolet Cadillac Auto Repair Service

all are great Mike Armstrong is wonderful

Aubrey was excellent! Got the car to the back in a timely fashion and cares about her customers

Chris does an awesome job keeping his customer updated and making sure they know all issue and solutions right away. Would highly recommend!

Trevor was informative and fully transparent on my options. Luckily it was an easy fix and I was out of there quickly.

This was the first service for my truck…and before anyone at Chevrolet starts celebrating…this wasn’t a random assignment. I have Trevor’s number saved in my phone for good reason. I arrived early for my 8am appointment, around 7:40am, and was initially offered the opportunity to work with the quick lube service writer, since Trevor wasn’t scheduled to arrive until 8. No offense whatsoever to the quick lube advisor…I’m sure he’s a wonderful human being, pays his taxes, returns shopping carts, and probably calls his mother regularly. But I trust other service writers about as much as I trust Tijuana tap water. So, I waited. Some people wait for concert tickets. Some people wait for the release of a new iPhone. I apparently wait twenty minutes for my preferred service writer because I’ve reached a point in life where trust is earned, and Trevor earned it years ago with my Suburban. Communication is always excellent. He keeps me updated, explains things clearly, and somehow manages to make dealership service feel less stressful than opening your car door after the bag of groceries holding the jarred peaches, milk, eggs, and 6 pack of root beer spilled over against the door while you took that turn like you were qualifying for placement in nascar. But, I digress. As a fisherman and someone who hand-makes fishing lures, Trevor has clearly mastered the art of patience, precision, and convincing stubborn creatures to cooperate against their better judgment. Which is probably excellent training for dealing with customers, diesel trucks, warranty claims, and the occasional person who walks into a dealership convinced a dashboard warning light can be fixed with positive thoughts. At this point, I trust Trevor so much that if he called and said my truck needed a left-handed turbo fuse, three gallons of premium blinker fluid, and factory approved muffler bearings, I’d probably just ask whether he wanted regular or chocolate donuts when I dropped it off. The entire experience was smooth, professional, and exactly as promised. Which in today’s world feels about as rare as finding a gas station hot dog that was actually made this week. Chevrolet should do whatever it takes to keep him around. Give him a raise. Give him a bigger office. Let him design a special edition Silverado. Put his face on a commemorative coin. Name a conference room after him. Whatever it takes. Because if Trevor ever leaves, there’s a non-zero chance a large percentage of his customers will mysteriously develop loyalty to whatever dealership, marina, bait shop, fishing boat, or underground lure-making operation he decides to work for next. Five stars. I came in for an oil change, but honestly, I think Trevor is the reason half of us keep buying from your dealership.

Everything went very well.

Jon was very communicative and made the whole process easy!

Service was Great!!!

Great service Thank you

The best service from the best service manager mike.have worked him for almost 20 yrs. Never have given better service to our company. Thanks guys!!!

I had to bring my car back 5 times and I am hoping that this last time everything is fixed. However Peter was great!!

Chris took great care of me. I don’t have the words to express my sincere gratitude and appreciation for the help he gave us. 10/10 hands down!

Highly satisfied with the service today

I thought the video showing the work done on our Tahoe was very nice. The mechanic or technician was very thorough on explaining what was done in time of service also letting us know that our vehicle was in great condition and our oil change was complete

James both took care of my issues and saved me money. That is how you build trust. I will be returning to buy my next vehicle from Paradise.

Always taken great care of here

Ya, no communication, no straight direction and what is going on and what’s happening. Not told to return the vehicle. Not being told that my vehicle is ready. I keep bringing my vehicle in for the same issues and they’re not being repaired. I completely am unsatisfied with everything about this.

Happy with the service

Thank you. You did an excellent job on my service. It’s completed in a timely manor. The service was explained prior to service. Thank you and good job!

I had never owned a Cadillac before, although over the years I have owned nearly every major automotive brand except German vehicles. Now, as I approach 70 years old, I am genuinely impressed by the CT6 sedan. The only thing I wish Cadillac had produced was a CT8, a full size flagship comparable to a Rolls Royce or Bentley, because the driving experience is that exceptional. When it comes to maintenance and safety, I have learned the value of using genuine OEM parts and relying on dealership service. The inspection video was especially impressive. I wish every dealership, regardless of brand, would provide this level of customer service. It gives owners a clear understanding of what their vehicle needs to remain in top condition. Aubry absolutely made my morning. As a Department of Defense engineer, I do not sleep much, and I immediately appreciated the professionalism, attention to detail, and communication. We seem to think alike. We love cars, enjoy our work, and value people. I still miss having Trevor as my service advisor, though. LOL. Thank you, Aubry, and thank you to the entire Cadillac service team for delivering an outstanding customer experience. This is why I keep coming back.