Paradise Chevrolet Cadillac Auto Repair Service

Chris was amazing. I appreciated him keeping me informed throughout the entire process. His utilization of text and personal phone calls was implemented perfectly. He was great at bringing things to my attention, attentive in answering my questions and he explained things well. Keeping me informed of what was under warranty and my out of pocket cost promptly was greatly appreciated. I also appreciated his follow through and communication style. My service experience with Chris was excellent. Thank You!

Chris was very helpful.

Jose explained the services which were to be performed and kept me informed of the process.

The woman who helped me today was wonderful. She got me in and out shortly and was very professional. Pricing for oil change was much better than other dealers. I will be back

Service was wonderful and expeditious. Truck runs like new. Thank you very much.

Shane was great!

Everybody was very kind and thorough. Shane was very accurate on timing being done and very accommodating all in all very pleased. Thank you.

Ted does a great job keeping you informed

It was a pleasure working with Jose! He was so nice and friendly. He kept me up-to-date and he saw me sitting in my car when I came to pick it up and walked over to make sure that I was happy with everything. Jose is a keeper!

I was disappointed in my experience this time; which is unfortunate. I was called 29hours after dropping my car off for an oil change, a 22,500k check up & to once again ask for something to be done about the extremely noisy brakes (which I’ve been bringing to my service advisors attention since before 7,500miles.) when I was called by the covering service advisor, Mike, he expressed that he was unaware of the previous promise to contact GM & ask for a forgiveness & solution to this widely known noisy brakes issue on the Terrains. Instead, I was told I’d need to pay over $100 for a brake inspection, where no solution was reached & no answer on what GM responded. Upon pick up, Mike explained that because there’s no bulletin, then there is no solution; which I believe to be a very poor response form GM. So I basically have to deal with the loud squealing brakes, because it is what it is? My service advisor James has always taken great care of me, and unfortunately he wasn’t here on pick up. I felt like the covering service advisor & the manager that Mike asked about the situation completely brushed me off, not knowing the full history. They ended up taking away the “brake inspection fee” (where no work was completed) & the bill was “0.00.” However, I am still stuck with this problem. I’ve always had a great experience with James, Peter & especially Mike Armstrong over many years of servicing our families vehicles. This experience missed the mark, and I now forced to contact GM myself, as a customer. I appreciate the oil change and amazing staff at Paradise from the service advisors to the sales men that simply said “good morning” & opened the door. I hope my brake issue can be solved someday.

Ty was very professional and went above and beyond to address my concerns.

I was truly satisfied

Everyone was professional and kind The person that worked on my truck thank you The lady that helped me with the paperwork was kind and she was real helpful thank you

Trevor is far and away the best service advisor I have ever experienced. He personally helped me figure out the new technology on my new CT5 and then delivered my car right on time… Excellent employee!!!

I was very satisfied with Trevor. I was not satisfied with the service department. I had a coolant line replaced, and my car was returned to me with zero coolant in it.

Ty Scott is my number one service man and I will always be satisfied as long as he is there. I will only ask for him with his excellent experience and support he is my number one service technician.

Again, great service. Positive attitude and great guidance on what to do next visit for my truck to be at its best condition.

I’ve had to take my car in several times for the same issue and it’s still not resolved. Very frustrating to have to uninstall and install car seats with small children for the same issue.

John always keeps you informed and does a great job!!

He was very helpful in resolving my vehicle's issue. Very professional!