Was not updating me regarding my car. On the first day, did not let me know my car wasn't going to be ready until the next day. I have a concern which I didn't get an honest reply
8/10/2021
Sarah P. VERIFIED CUSTOMER
Katie rocks!!
She is a super sweet human being.
8/10/2021
Sumit C. VERIFIED CUSTOMER
RJ was very detailed on explaining the components of service. He went overboard to pick me up since the shuttle driver was not available later in the evening. I highly recommend him the the great job he is doing. Have been servicing my cars in so many diff service centers , don’t recall had such a pleasant experience. Good luck to RJ .
8/9/2021
Gloria D. VERIFIED CUSTOMER
RJ didn’t return my calls for 2 days. I wanted to know why my 2020 Pilot had low Freon and he never called me back to explain why out was low and why they drained the old and replaced it w/ new Freon. Is there a leak? V poor communication after vehicle was returned. Pls have manager call me to explain what happened or what was diagnosed and why” high pressure side too low, recover, evac, charge”, why was that?
8/7/2021
Leroy D. VERIFIED CUSTOMER
I was very satisfied with Katie’s help and knowledge in answering my questions. She explained in detail my Honda CR V results for future repairs and service in detail. I appreciated that.
8/7/2021
SARAH M. VERIFIED CUSTOMER
As usual- very happy with all aspects of your service
8/6/2021
PETER P. VERIFIED CUSTOMER
RJ understood my needs. He accommodated me immediately even without appointment. I will definitely recommend RJ. Thank you for the great service.
8/6/2021
Mike C. VERIFIED CUSTOMER
Very happy with the service I received from Katie and also scott in the parts dept at Livermore Honda. Five star!!!
8/6/2021
Irene H. VERIFIED CUSTOMER
As always, great thoughtful service. I live in San Jose but prefer to have my car service done by you. Thank you so much.
8/5/2021
Jennifer B. VERIFIED CUSTOMER
I felt like I was in very good hands with Katie.
8/5/2021
Kathryn N. VERIFIED CUSTOMER
RJ was outstanding. He answered all my questions.
He is a outstanding service technician.
8/5/2021
Cassandra T. VERIFIED CUSTOMER
Katie was responsive and even apologized for someone who cut in front of me. She acknowledged me when no one else did. Engaging conversation while working on my order. I’m happy ???? with the service I received from Katie Bower.
8/4/2021
Susan M. VERIFIED CUSTOMER
Professional and friendly. Thanks
8/3/2021
Nejat K. VERIFIED CUSTOMER
One of the tires on my car had a nail and it was not repairable so the the tire was replaced. However I noticed that the rim was also replaced with an older rim. What happened to the original rim?
8/3/2021
Isaias B. VERIFIED CUSTOMER
Great service
8/3/2021
Jacqueline R. VERIFIED CUSTOMER
He was nice. Got a ride both ways which was great. But, I waited all day and I called to get status a few minutes before closing. The parts on "backorder" can be purchased on Amazon Prime. Shall I grab them and bring them to you?
8/3/2021
MICHELLE H. VERIFIED CUSTOMER
Very thing was great. But for three days I called ( before taking my car in ) and no one answered. I don't want to complain just want you to be Aware..
8/3/2021
TERRI M. VERIFIED CUSTOMER
Katie treats me like a friend and always goes above and beyond. She is great!!
8/2/2021
Sheila S. VERIFIED CUSTOMER
He did a good job explaining everything and answering my questions.
7/31/2021
Melanie O. VERIFIED CUSTOMER
RJ was excellent to work with. I was on a limited time schedule because I had to go to work, to have my A17 service done and he made sure the service staff and mechanics got started on my vehicle right away. My car was done right on time!! I was so happy and impressed with how he was able to keep me on time for work and made sure my car got the full service completed.