Read my review of my last visit to Norm Reeves Volkswagen on YELP.
2/13/2025
Vadim F. VERIFIED CUSTOMER
Great, professional service!
2/13/2025
Gary B. VERIFIED CUSTOMER
Besides your one question survey being 3 questions, I found the service very, very good and responsive.
2/12/2025
Mark P. VERIFIED CUSTOMER
Jimmy was very helpful and helping me decide how to proceed with my battery replacement. He let me know that with a Volkswagen dealership installation I would get a five year warranty.
2/12/2025
Richard D. VERIFIED CUSTOMER
Jimmy and our Sales man, Omar, are amazing team. Thank you for the great car and service together.
2/11/2025
Stephanie M. VERIFIED CUSTOMER
Very friendly and prompt service.
2/11/2025
Ben S. VERIFIED CUSTOMER
Very professional and courteous
2/10/2025
Selina P. VERIFIED CUSTOMER
Renato delivered exceptional service. His courtesy and prompt response is greatly appreciated. Renato represents the gold standard of professional customer service We appreciate Renato.
2/9/2025
Larissa T. VERIFIED CUSTOMER
He handled the issue very well and managed to get the car ready earlier than expected on a Friday
2/9/2025
Hussein B. VERIFIED CUSTOMER
Josue Savala he was very professional very high customer satisfaction. I really appreciate you so much. I never hesitate to come back again to fix my leg in the shop. Thank you so much.
2/9/2025
Mason M. VERIFIED CUSTOMER
Felt like a past experience got in the way of the visit, will be going to a different mechanic for services needed for my car
2/9/2025
Daniel P. VERIFIED CUSTOMER
Josue was great to work with, helped me decide what service to get done, and gave me an accurate estimate for how long it would take (actually your team did even better and beat the estimated time) Great work. Even though I’m not in warranty anymore I feel that Norm Reeves will always be the best place for me to get work done on my VW.
2/8/2025
Krishan K. VERIFIED CUSTOMER
All very good. Rigo is the best
2/8/2025
Charlene A. VERIFIED CUSTOMER
He’s a great guy!
2/7/2025
Randy N. VERIFIED CUSTOMER
It seems I am unable to submit a detailed comment and is timing out. Please advise. Thank you.
2/7/2025
Ana M. VERIFIED CUSTOMER
Josue went out of his way to fit our needs onto his work schedule; we salute And appreciate this!
Go Volkswagen!
2/7/2025
James K. VERIFIED CUSTOMER
Jimmy did a great job communicating with us throughout the process. Thanks Jimmy!
2/7/2025
Mona S. VERIFIED CUSTOMER
Service staff was rude and condescending. He didn’t want to listen to the problem I’m facing and he was asking to pay the diagnostic fee up front before taking the car in. He pretty much tried to dismiss the issue telling me that the problem I’m facing is normal with the car model I had and recommended I don’t do diagnostics. I asked him that I just bought the car 1 month ago and this should not be the issue with the brakes this soon and asked to waive the fee since it’s a recent purchase he refused and continued to demand the fee. I had to speak with the sales manager who was kind enough to agree to waive it. Service staff then only offered me one way uber drive and I asked him then how do I come back. He started talking loud almost yelling saying I have to figure it out or I can wait but he’s not sure how long and that it might take the whole day. For real VW how do you expect your customers to go around with one way uber ride. Common sense is 2 ways ride like any other reputable car dealership.alrhough wheb he came back he said all good with brakes I feel like they found an issue fixed it and didn’t disclose as the drive now feels different. I’m a very unhappy customer.
2/6/2025
Aaron C. VERIFIED CUSTOMER
Jimmy was great.
2/6/2025
Roxy I. VERIFIED CUSTOMER
Josue has helped me before and he is amazing. He was honest about what my car needed and very helpful. I usually don’t like to get my car serviced at other places but always know that I will be taken care of at your dealership. Thank you, Josue!