I'm sorry for buying a car from you. When I bought the car from you, it had been used for 18,000 miles. When the car comes off the lease and wants to be sold, should some accessories be updated? Such as changing brake pads, brake oil, broken tires, filters, etc. Today, they are telling me that you have to change them, and I have to pay for all of this. First, the Iranian who sold me a car said that he will give you a free app to charge electricity, then it turned out that he is lying and this car is not included, why is he lying? Your staff destroys the name of Volkswagen because of money. Today, they don't even do a normal wash for my car. This is what all the dealers do. I worked with Hyundai and Nissan for several years and I was really satisfied with them. Unfortunately, I was deceived by the name of Volkswagen.
4/15/2023
Arindam B. VERIFIED CUSTOMER
Uriel is amazing! Every interaction with him was five star. Thanks Uriel.
4/15/2023
Merfat A. VERIFIED CUSTOMER
He is very nice and he tried to help me
Thank you
4/15/2023
Izzy H. VERIFIED CUSTOMER
Felipe is the best!!!
4/14/2023
Jorge M. VERIFIED CUSTOMER
Really good job
4/14/2023
Kristen S. VERIFIED CUSTOMER
Absolutely.
4/14/2023
Narges S. VERIFIED CUSTOMER
Please keep up good service
4/14/2023
Marwan A. VERIFIED CUSTOMER
Uriel Gomez was warm, hospitality and focused on my needs
4/13/2023
Mary R. VERIFIED CUSTOMER
Felipe was courteous, professional and informalities. Showed me how to reboot my screen. Never knew! He is an asset to your staff
Thank you
4/13/2023
Parviz A. VERIFIED CUSTOMER
Uriel Gomez is the best but the service is not good because I changed my vehicle tires but they didn't clean the wheels
4/13/2023
Samih G. VERIFIED CUSTOMER
Excellent service.
4/13/2023
Melody M. VERIFIED CUSTOMER
The car fix is in process. Not bad. Just waiting.
4/12/2023
Mohammad D. VERIFIED CUSTOMER
Thank you for your friendly and polite staff.
4/12/2023
Hans S. VERIFIED CUSTOMER
Felipe was awesome. I think your pricing is very high but Felipe was great. Pricing is an issue. As I look into parts and labor I could have saved hundreds going somewhere else. Felipe tried to do what he could and his detail was great.
4/12/2023
Carolyn W. VERIFIED CUSTOMER
Enjoyed our visit to Norm Reeves Volkswagen Irvine. Staff bey polite, considerate, professional, and a joy to do business with.
4/12/2023
Mark R. VERIFIED CUSTOMER
He was very professional, polite and respectful! He listens very well!