I call about making appointment on a recall. She put me on hold to see if they had the part, came back to the phone to tell yes they had the part and she made my appointment the next day. I went to my appointment the next day and he said they do not have the part to fix my vehicle. They would call me when they got the part in.
11/12/2020
Bobby J. VERIFIED CUSTOMER
Hemanshu always goes above and beyond when helping me with our vehicles service needs. His professionalism and courtesy keep bringing us back to Norm Reeves Hyundai.
11/12/2020
Elizabeth G. VERIFIED CUSTOMER
Raidel .... is one of your best customer service provider there is very informative and very professional also very knowledgeable about his job ????????????????????????????????????????????????????????????????.... thanks....
11/11/2020
Michael P. VERIFIED CUSTOMER
Cameron Monzon was very professional and was the best service advisor I had ever had a pleasure to work with. My car was finished even before the estimated repair time given to me. Cameron answered all my questions and I would give him an excellent review.Cameron is a great asset to the Norm Reeves Hyundai Dealership. Well Done Cameron. Michael P
11/11/2020
Sharun C. VERIFIED CUSTOMER
I am very satisfied and pleased with the Service at Norm Reeves Ford. Ivan Cruz follows through and l appreciate his attention to detail with my Edge.
11/11/2020
Ana P. VERIFIED CUSTOMER
Quick service.
11/11/2020
Brendan . VERIFIED CUSTOMER
Good communication. Gary made sure I got a complimentary car wash which I appreciated. Good service.
11/11/2020
Dixie P. VERIFIED CUSTOMER
Great service & Tony Ybarra is the best in helping me understand servicing items .
11/11/2020
Karen H. VERIFIED CUSTOMER
Thank you Ivan Cruz for making my experience perfect. I will be returning to this location for sure.
11/11/2020
Steve P. VERIFIED CUSTOMER
Mr. Sanchez was absolutely the best ever! He surely must be your top employee! His expertise and courtesy was the absolute best! I can’t say enough good things about this young man
11/11/2020
Gerardo S. VERIFIED CUSTOMER
THANKS TO GARY FOR A GREAT SERVICE AND CUSTOMER SATISFACTION
11/11/2020
Mark P. VERIFIED CUSTOMER
Everything was great.
11/11/2020
Armando A. VERIFIED CUSTOMER
I like being called by name because it makes me feel like I have a sense of ownership with the dealership. Thats what Raymond Q did . The issue with the brakes somehow didn't repeat itself but I was assured if it does I can take it back and they would take care of it.
Thank you
11/11/2020
Marlene G. VERIFIED CUSTOMER
Jose provides exceptional service. I drive past three other Ford dealerships that are closer to my home in order to take my vehicle to Cerritos because of Jose's exceptional service.
11/10/2020
Naomi D. VERIFIED CUSTOMER
When I arrived I asked if the service would be completed by 10:30 and was informed it wouldn’t be possible. I rearranged my transportation for an 11:00 appointment. To my pleasant surprise my car was ready at 10:40! I was able to cancel my alternate pick up and drive to my appointment myself. Thank you.
11/10/2020
Roger H. VERIFIED CUSTOMER
Daniel was very helpful and explained the service and options completely.
11/10/2020
Hazel P. VERIFIED CUSTOMER
Hemanshu bagga went above and beyond on making sure that we are updated on the service progress of my car.
11/10/2020
Robert H. VERIFIED CUSTOMER
Every thing was great problem was solved gary was great