Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Jose Torres a very nice person. Pleasant to have him help me with my car. ????

Good experience. Daniel kept me well informed and apprised of the maintenance status. Also he was quick with responses when I texted him with inquiries.

I appreciate Raymond’s help, very professional.

My experience in dealing with Rafael was fast, efficient and trouble free. Whenever I need service, Rafael will always be my first choice. He’s the only service representative that I have asked for since I bought my car.

Cindy handled everything from top to bottom in an extremely professional manner. She displayed excellent follow through, communication and customer service. I would not hesitate to call upon Ms. Cindy Noun at Norm Reeves Lincoln Service Specialist in the future for my 2020 Lincoln Navigator’s needs. Mrs. K.D. Duncan La Habra Heights, California

I received Tier 1 customer service from Hemanshu and his team. From the first time i walked into the service department to the time my vehicle repairs were completed, I was treated like a VIP. I’m was so impressed with the level of Professionalism and communication that I received. I never had to call in to find out what was going on with my vehicle, Hemanshu kept in touch with me regularly to give me updates. My vehicle needed a new engine and transmission so it was at the dealership a bit longer than a normal repair, but not excessively long. So the communication I received was impressive and very much appreciated. I would highly recommend Norm Reeves Hyundai!!!

You had to keep my car all day. Whereas I appreciate the free Uber ride home, I had no way of coming back to pick up my car. I live alone. I had to ask a neighbor to drive me back to pick up my car. Since my car is still under warranty, I feel you should have giving me a loaner for the day, at the very least another free Uber ride back to pick up my car. The whole day was very inconvenient for me.

Just need to do a better job on the incoming registration, I waited to long that I had to fill out a form, then left it, then I went back to work. Thx

Jose was very professional and did a great job. My frustration was with the time it took to put everything together (receiving process, rental car arrangement) seemed to be very time consuming. I know you do a lot of volume and I appreciate the work that was done. The truck seems to be running well now. I don’t mean to complain, I just have a very busy schedule. Thanks for fixing my truck. Garett F

Sean was awesome! You were swamped when I arrived for my appointment. Sean apologized and told me he’d be with me as soon as he could. I also had questions about my navigation map update. The service was done in a very timely matter & Sean went out of his way to communicate to me and also print up instructions on how I could get my maps updated. Great customer service.

Very professional Most definitely would recommend for service

I love your dealership,service department and service writer. Thanks

No comment

As always Gary Ohnesorgen was helpful

Great job.

Not just Jose but the overall service. This is my 3rd time already coming back just for the back up camera recall. And now I need to wait and come back for replacement. I had to wait 2-3 hours for the 3 times I went for the same service. I called in for the first time before I went there and the person I spoke to said he already ordered the part and went for a first thing Saturday appointment. After around 2.5 hours, I was told the replacement is not available yet and have to come back. I was promised to get a follow up call when the part is ready but I was the one who continuously followed up. Then I finally got another Saturday appointment for installation. Took around 3.5 hours with appointment and when I got home, just realized that the back up grid lines aren’t showing up. I called and texted and finally got a response to come in the following Saturday. I now went for the 3rd time and spent 3 hours just to say that another replacement unit will have to be ordered. Now here I come waiting again and now being promised to do the work for just 1 hour to appease the inconvenience. This is the worse experience so far from all my experience with any dealer. First time here and not sure if they can really turn this service around the 4th time I come back which I don’t know when at this point. Hope you all look at really focusing on your customers. Not good at all. Will update and send feedback again after my 4th visit and hope this gets fixed this time. Nothing to be happy about at anything right now.

Service advisor promised car would be done by 2pm so I chose to wait for it. Ended up being done at 4pm. I was there since 1130am. Not to rush the service but if I knew it was gonna take longer I would have gotten a ride home and come back for it later.

Cheyne was very helpful and his service was perfect.

Rafael has my complaint.. my car was returned to me worst than I sent it in.. and then when I picked up my brand new car.. there was ship dust all over the car.. I’m very displeased with him and his response to it..

Ivan Cruz was very helpful and a lot of help. I appreciated it.