Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Great Service!

Mr Torres took care of the service being I waited for 20 minutes just to have someone come and ask what I was there for. I was just there for an oil change. He took care of me and I was very appreciative for what he did. I had an appointment but still had to wait long. Thank you Mr Torres for your help.

I have to return my car back because after they promised my car was good and ready, it started to make noises. I excepted my car to me in great shape after I pay about $1,500 for it to be fixed....

Heman was very helpful!

He was kind and very accommodating considering it being so busy & them being short-staffed.

RAYMOND WAS GREAT. Just had concern about the young man that worked outside that let them know you were there and moved cars as he seem not so friendly probably to do with him not feeling well. He had a cough he was trying to hide it and kept clearing his throat. Concern for him due to virus and getting in my car and others. Also after waiting about 30 mins RAYMOND notice me still waiting and ran to get my car and apologize that I was still waiting . I was glad that happen so the other young man who was sick didn't get in my car rt before return to me. :) sorry not one to complain but covid kills and any signs of one being sick shld not be working. As for Raymond he is great.

Thank you

Have someone call me at ****-****-xxxx. Thanks

I came in for a simple diagnostic test to find out why the light for the air bag came on. They fixed the problem and I picked up my car went back to work and could not get my key out of the ignition. I never had this problem before so I went back to the dealer and I was very upset, first of all I was on my lunch break. I asked Cheyne what happened, did they do something to break the shifter. Your staff along with your Supervisor Rochelle tried to tell me that " these things happen" this is a bunch of BS. My car was fine,never had a problem with the shift or the key getting stuck. Cheyne tried to tell me that it was all the wear and tear, another BS. I had to leave my car again, was late coming back to my work. Then I get call that it was not the stick shift that it was the **** mechanism and that the part alone was $285,but wait the labor was $300.00. So total it would cost $700.00 and all I came in was for them to replace a spring coil that was still under warranty, so I didn't have to pay for anything. I felt because I didn't have to pay that somehow I was going to be forced to pay for something. I was very disappointed with the service I received and the lies I was told. They were able to fix the shift by the mechanic cleaning the inside cause some gunk or sticky stuff had fallen in, so now the gear was able to go to park position and the key no longer got stuck. Then Cheyne has the audacity to say the mechanic put in a lot of hours and was not getting paid. This was not my fault.I came for a simple diagnostic test and they end up messing up my shift, how was I to drive my car home and not be able to take the key out. This will be the last time I bring my car to Cerritos Hyundai!! They just try to get you to pay for service you may not need.

Rafael was very helpful and text me during the process repair.

Great service! Ready when promised! Very helpful Thank you!

Thank you.

Human is The Best!

Excellent service, communication, customer service and convenience

Cindy was great she really helped me with what would have been very costly and made sure all my concerns were taken care of.

Great customer service

Always great service

Rafael was great. He even took the time to set the date in my car after my battery was worked on.

Labor cost to replace lock mechanism for crew door seemed high. Everything else I feel they did a terrific job. Thank you.

I trust you since I purchased Explorer