Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

My service advisor Richard did not communicate the progress of my vehicle. My messages were often not responded to and I had to show up to the actual service center in person to get actual updates. The project Elsa’s constantly delayed and cost increased but consistent updates were not provided. Other advisers who helped were much more responsive and knowledgable. Even on the day I picked up my vehicle, Richard was unaware it was complete and that the system had sent me an automated notification. I received more calls and a clear update from an advisor that recognized me from my previous visit. Richard seemed unaware of the process and his “updates” on the project were vague only stating “we’re working on it” and blaming the progress on the technician being “slow”. When asked specific diagnostic questions regarding error codes, Richard was not able to answer and seemed unfamiliar with vehicle repair in general. If he is new, I would recommend revisiting training fundamentals, time management, accountability and spending time with the actual technicians to familiarize himself with the brand and product he represents. I can provide specific details, dates and communication if you would like additional follow up. Thank you

Took forever for simple fix and did not even fix it in the end because multiple wrong parts were ordered and not enough parts were ordered as well, waste of my time

Good customer service and the work was done in a timely manner

Great job

Very helpful and professional

Crystal was timely, efficient and accurate. She communicated all recommendations with me and even advised me on my maintenance contract.

Thanks

He was absolutely on it and took great care of me

Service was great and Rudy was awesome help

Thank you so much for a wonderful service!

Curteous, professional, thorough. Thanks!

Very satisfied

Problem not solved

???? I appreciate Rafael Gonzales-moran in his providing me with the greatest service experience. I rate him as a triple A+ service advisor. He earns a job well done.????

The service that was provided by Eduardo Millan at Norm Reeves Ford was great. The process from leaving my vehicle to retrieving my vehicle went smooth.

Crystal was awesome!!

Crystal Lopez gave me excellent customer service, she kept me updated throughout the process, her time estimate was spot on, and because of that, and the fact that the technicians did such a good job on my vehicle I will definitely be back! Thank you!

Better Service

Great personal treatment with respect.Help me with all my needs and beyond

Mario did a great job. He was there on time and finished in 30 minutes. Thank you.