He was friendly and provided excellent customer service.
1/18/2025
Marshall M. VERIFIED CUSTOMER
Norm Reeves..Eduardo
I thank you all for the professionalism and quality that a customer expects from a dealer. Also, Tony was very straight forward and kept me up to date on the progress,etc.
I will answer the survey when received.
Lastly, thank you for the compassion and understanding during a part of my days with some recent family losses and the powers that be heavily overriding my time, self, and person.
Ss: I still am yet to get to Michigan and have the comfort and confidence to get back on the highway sometime in the near future.
1/17/2025
Gloria Cecibel. VERIFIED CUSTOMER
Sevana was a very friendly and professional excellent customer service
1/17/2025
Elizabeth A. VERIFIED CUSTOMER
I don’t blame ford but why take the car if there is no solution to ongoing problem??? Waste of time and frustration
1/17/2025
Rina M. VERIFIED CUSTOMER
Great job thanks
1/16/2025
William K. VERIFIED CUSTOMER
Good service, knowledgeable service rep.
1/16/2025
Isaac V. VERIFIED CUSTOMER
Thank you ,
1/16/2025
James N. VERIFIED CUSTOMER
Everyone did an amazing job and made the whole experience very easy and they were all extremely professional.
1/16/2025
Sergio F. VERIFIED CUSTOMER
A Job well Done, Thank You Tony
1/16/2025
Aram M. VERIFIED CUSTOMER
I have been dealing with Francisco since I bought my car in 2019 . Real professional. Great job on my car services for 5 yrs. And cosierarge service is one of the reasons why I will purchase my new Lincoln from this dealership.
1/16/2025
Billy S. VERIFIED CUSTOMER
Francisco represents your dealership very well, great service
1/16/2025
Kathi Lynn. VERIFIED CUSTOMER
Crystal did a great job getting my car repaired & ready the next day?????? she’s my service agent to trust & I’m very satisfied with her help???? I will be getting my Ford Edge oil changed next.
1/16/2025
Douglas T. VERIFIED CUSTOMER
Norm Reeves service dept is number1. I have worked with several employees, but I have to say Mr. Rudolph Wilson is my favorite. Rudy has always help me with my vehicle issues. He keeps me imformed on the progress of my service. Since I live in San Pedro there are several other Ford dealers closer to me. But employees like Rudy make me continue to ser at Norm Reeves.
1/16/2025
Ricardo V. VERIFIED CUSTOMER
My service advisor was really helpful and nice.
1/16/2025
Derick D. VERIFIED CUSTOMER
He was great! Very communicative and on point
1/16/2025
Aprel G. VERIFIED CUSTOMER
Rafael helped me with my extended warranty he called several times spoke with the staff faxed over necessary paperwork and information that was required I do appreciate his patience and updates concerning my car I found. Coupon on line he applied it to my car and it helped reduce the cost anyway I am very satisfied with the service the staff is friendly and polite and manners are important to me and being professional
1/16/2025
Curtis R. VERIFIED CUSTOMER
Rafael handled my service and a very professional and courteous manner