Although nothing was found Conner
was very helpful. Hoping no issues with my 23 Maverick persist
7/27/2023
Ginger F. VERIFIED CUSTOMER
Tom was very courteous and efficient.
7/27/2023
Kyley E. VERIFIED CUSTOMER
I never brought my vehicle here
7/27/2023
Leigh S. VERIFIED CUSTOMER
Tom was very helpful!
7/27/2023
Debra T. VERIFIED CUSTOMER
None
7/26/2023
Joan R. VERIFIED CUSTOMER
I know he is very busy but even when my paperwork wasn’t ready at pickup, I was quickly helped to get back to work. And my car was brought back in the afternoon conveniently.
7/26/2023
Joan R. VERIFIED CUSTOMER
He put forth a very good effort even when my paperwork wasn’t ready. You can tell the customer is very important.
7/26/2023
Shon B. VERIFIED CUSTOMER
Great service thanks
7/26/2023
Ronald N. VERIFIED CUSTOMER
While I appreciate tech putting floor cover sheet on the floor in front of drivers seat, I would also appreciate it even more if it were removed when you’re finished, so I don’t have to do that. Thanks!
7/26/2023
Austin L. VERIFIED CUSTOMER
Your team did a wonderful job today even with the challenges of having the computer system down, they were able to help me get my bill paid in a timely fashion, and they also delivered my vehicle back to me! I can’t explain how helpful this type of services to me. Thank you again and will definitely share my experience to others.
7/26/2023
Warren P. VERIFIED CUSTOMER
Tom took care of all of my needs . Well done.
7/26/2023
Jay F. VERIFIED CUSTOMER
I really appreciated the levels of customer service and the quick turnaround on my repairs.
7/25/2023
Mary R. VERIFIED CUSTOMER
Good job.
7/25/2023
Teresa W. VERIFIED CUSTOMER
Nice job
7/25/2023
Hope L. VERIFIED CUSTOMER
Below is the text from an email I initially sent to Derek Schuch, Sales Director at Bob Thomas Ford
Good Morning Derek,
??????My name is Andrew McKibben, I believe we spoke once before on July 17th regarding the repairs on my wife and I's Ford Edge. It may be in your systems under Hope L
7/25/2023
Eric M. VERIFIED CUSTOMER
There was confusion when I picked the vehicle up. No one could find the corresponding checkout ticket. This was rework of previously paid work. I was unsure if there was additional work. Checkou girl had to dig and had no details, seemed afraid of asking the service mNager michelle? Who was chi chatting. I had to wait about 15 minutes for chit chat to discontinue with other customers before I discovered there was no charge and I waited 15 minutes for nothing.i appreciate the service and understand it can't be 100% fix evertime for a good price. Seems good this time, just work out these checkout bugs. That's what can be done better. Thank you. I will be back.
7/24/2023
Adilet A. VERIFIED CUSTOMER
Hello! Thank you for reaching out. The car service I requested was not completed. To make things worse, I was charged for the unnecessary oil change, tire rotation, and multi point inspection. Despite the error, the blame was placed on me rather than being acknowledged. I am disappointed with the treatment I received, as there was no need for patronizing and condescending behavior. I would greatly appreciate a more professional attitude and service in the future. Thank you!
7/24/2023
John L. VERIFIED CUSTOMER
No accountability no consistency no communication no verification of the process and then would not take my vehicle in on trade very disappointed will share my experience with others
7/22/2023
Jeffrey G. VERIFIED CUSTOMER
My wife had her SUV and my F150 in shop for the works, oil change etc. Great job and personal were ????. Thank you ????
7/22/2023
Michele S. VERIFIED CUSTOMER
I was very pleased with the service of my vehicle today. Very polite, professional, and got my car done in a timely manner. Greatly appreciated!