Like most companies in America, you need more help or employees. I know you know this.
After dropping my truck off and I was for an oil change and I was second inline and to come back after 45 minutes and see that the service hadn’t started was disappointing. I thought getting there at 11:00 that this work would a quick in and out process of under an hour during my lunch break, but it took 90 minutes.
I am not trying to be disrespectful, there may be other reasons why that t took so long…
Thanks for your time
Sincerely,
Keith P
8/3/2023
David S. VERIFIED CUSTOMER
I was disappointed in a $200+ charge on replacing taillight assemblies, replacing parts that didn’t require replacement. Yes, taillight assemblies were in need of replacement but the bulbs were still good as were the wiring assemblies.
8/3/2023
Mary Lou. VERIFIED CUSTOMER
I thought it was considerate of you to reattach the inside of my outside mirror on my driver's side. You also let me know it may not stay, which could result in it falling off again. In which case, you told me it may have to be replaced at a cost of several hundred dollars. It would appear that a side mirror falling out would be fault of Ford.I I would not need the outside part just the mirror. If that is the case, I would seek other options to have it repaired
8/2/2023
Patricia C. VERIFIED CUSTOMER
Very happy with the service i get and I will only let Bob Thomas work on my car
8/2/2023
Andrew F. VERIFIED CUSTOMER
They were vey nice and quick with the service
8/2/2023
Curtis W. VERIFIED CUSTOMER
I always get great service there.
8/2/2023
Keith B. VERIFIED CUSTOMER
Quick Lane is perfect for servicing Ford vehicles, and at a reasonable cost, thanks
8/2/2023
Leigh S. VERIFIED CUSTOMER
Tom does good work!
8/2/2023
Patricia C. VERIFIED CUSTOMER
Very happy with all service
8/1/2023
David P. VERIFIED CUSTOMER
Great service. Thank you.
7/31/2023
Kelly H. VERIFIED CUSTOMER
Great job as always
7/31/2023
Joanne S. VERIFIED CUSTOMER
Always friendly and helpful!
7/30/2023
Henry G. VERIFIED CUSTOMER
Thank You
7/29/2023
Marianne N. VERIFIED CUSTOMER
Appreciate the convenience of not having to make the trip, wait and return! Well coordinated! K
7/29/2023
Bradley C. VERIFIED CUSTOMER
Always very professional and helpful as well...
7/29/2023
Joyce B. VERIFIED CUSTOMER
Excellent service!
7/28/2023
Nicoholas W. VERIFIED CUSTOMER
Connor addressed all of my concerns and kept me informed on the stages of accomplishment concerning my Lincoln. The team was also concerned about my satisfaction. I am very pleased to be a Bob Thomas customer.