I’ve had my car in 2x in the last -10 weeks. With diagnostic fees, repair, oil change, new battery, and labor, I’ve spent just under 2k only to be told today that the transmission on a 2018 with 56kmiles is gone and the minimum repair is 6k! Never during the previous 10 weeks was it mentioned my transmission was bad or even in need or maintenance.. There is something amiss here. I’ll stop just short of laying blame, but something amiss. This is essentially a one owner car. My elderly relative purchased it and within weeks passed bequeathing the vehicle to me. It’s been serviced and maintained routinely at the dealership. So say I’m beside myself would be an understatement. But, this too shall pass and I shall move forward with grace, dignity, and a new car. Not from Ford, but still a new car.
3/6/2024
Mark S. VERIFIED CUSTOMER
I like working with Tom. He doesn’t over promise anything.
3/5/2024
Clarence C. VERIFIED CUSTOMER
There was a long line and I thought it was going to take forever but the guy at the desk and the mechanic made everything run smoothly. There was coffee in the coffee pot which was nice. Although I did end up falling asleep in the waiting room.
3/5/2024
Catherine H. VERIFIED CUSTOMER
Was greeted right away when entering the service department by Michelle. Lovely lady an so kind an helpful. My car was serviced very quickly . Casher was very kind an polite. Happy with my visit an will be back
3/5/2024
Ebony S. VERIFIED CUSTOMER
Everything was great! He was very helpful!
3/5/2024
Cody H. VERIFIED CUSTOMER
Waited 2 hours just for an oil change because the dealership couldn’t approve the warranty that it was covered under. Eventually I had to call myself after waiting over 45 minutes to be updated by one of the service advisors on the situation. Next time will definitely be taking to a different location.
3/5/2024
Josh A. VERIFIED CUSTOMER
Very convenient service and knowledgeable staff
3/5/2024
Ricky F. VERIFIED CUSTOMER
Everyone was very helpful!!
Kim, the cashier was very friendly and
explained everything the technician found.
Thanks
3/5/2024
Linda D. VERIFIED CUSTOMER
John. You and everyone in the service department are always providing exceptional service. Thanks to all of you.
3/5/2024
Mary T. VERIFIED CUSTOMER
Tom was friendly and courteous and his recommendation saved me $$!
3/3/2024
Deanie B. VERIFIED CUSTOMER
Great customer service.
3/2/2024
Toni G. VERIFIED CUSTOMER
I was very dissatisfied with my service experience, especially my interaction with my service rep Tom. Please do contact me.
3/2/2024
Ginger F. VERIFIED CUSTOMER
Polite staff. Reasonable time frame for a busy day.
3/2/2024
Peggy R. VERIFIED CUSTOMER
Great service thank you.
3/2/2024
Chandler Z. VERIFIED CUSTOMER
Service was excellent, everyone I spoke to was polite and guided me into where I was supposed to go. My car was also finished fairly quickly. Pickup was easy and quick, I really appreciated the in and out service.
3/2/2024
Stephan H. VERIFIED CUSTOMER
Send survwy
3/1/2024
J R. VERIFIED CUSTOMER
John is always very friendly and professional, and recognizes his customers before you can say your name!
3/1/2024
R. A.. VERIFIED CUSTOMER
Good service
3/1/2024
Mya W. VERIFIED CUSTOMER
Everyone that works in the service department is very helpful and pleasant to talk to.
3/1/2024
Ben E. VERIFIED CUSTOMER
Tom Spencer is a hard worker and out going person..