I will certainly continue to use you guys, and overall it’s a good experience, but two oil changes in a row now, something that I said that I wanted was not done. My last oil change, I asked for full synthetic oil and got the default synthetic blend. This oil change, I asked for a tire rotation, which they took care of only AFTER I was called up to pay my bill, and I knew from the total that they didn’t rotate my tires. So, they had to pull my vehicle back in, put it BACK up on the lift, etc, which of course would have been faster to do when it was on the lift the first time. It’s just a little frustrating because I’m on a regular work day and needed to get back to work. I’m not sure how the communication is being missed, but it cost me some valuable time. Other than that, the experience like I said was an overall good experience and the tech did a good job, people were friendly, etc. See you next time. Thanks.
3/15/2024
Ian M. VERIFIED CUSTOMER
My wife had to bring my truck in. On the scheduling form you only had the option for the works and not just an oil change. I put in the comments I only wanted the oil change. My wife brought the truck to the service center and they said we didn’t have an appointment and to take it to the quick lane. They showed my truck should have been at service center but said they could do the oil change. My wife made sure to tell them we only wanted the oil change and not the full works and they confirmed. The full works was performed oil change and tire rotation which I did not want. I’ve never had an issue with this before bringing my truck in for just an oil change. You should change your website to have the option at scheduling for just oil changes.
3/15/2024
Robert W. VERIFIED CUSTOMER
I am always satisfied when coming to this dealership
3/14/2024
Anita W. VERIFIED CUSTOMER
Always so kind and helpful!
3/14/2024
Bill C. VERIFIED CUSTOMER
N/A
3/14/2024
Tonya W. VERIFIED CUSTOMER
Each time I come in there and have repairs, my vehicle runs even rougher than it did when I brought it in. This started back when I had plugs and wires replaced in 2023. I have listened to your suggestions and paid for repairs only to still have same problems and new ones, with less money in my pocket. To end up with no resolution after paying your high prices is even more absurd. There was a time when you could count on the dealers mechanics to fix your vehicle. I don’t know if you have stopped employing quality mechanics or what but you need to be aware that there is a problem.
3/14/2024
Mya W. VERIFIED CUSTOMER
Radio is working perfectly!
3/13/2024
Damon B. VERIFIED CUSTOMER
Michelle, Tom, The Cashier and Driver were all great and made it an easy process. Hopefully I don't have to return soon, but definitely will return when needed.
3/13/2024
Linda S. VERIFIED CUSTOMER
The entire Team at Bob Thomas North is amazing.
3/12/2024
Thomas B. VERIFIED CUSTOMER
thank you
3/12/2024
Rodney H. VERIFIED CUSTOMER
Alex was friendly and helpful.
3/12/2024
Jeff R. VERIFIED CUSTOMER
Ok. So is this for the recall service, valet service, or for the oil change service? I am not sure who John is. But everyone there was great so, good job, great service. Thank you.
3/12/2024
Dennis F. VERIFIED CUSTOMER
Service adviser was great. Service was quick, but the wait to cash out was waaaay too long. At least 12-15 min. after the truck was taken out and parked.
3/11/2024
Sunita W. VERIFIED CUSTOMER
Easy in and out service.
3/11/2024
Kathy L. VERIFIED CUSTOMER
Great service …thank you !
3/11/2024
Henry G. VERIFIED CUSTOMER
A very knowledgeable team
3/11/2024
Shampree C. VERIFIED CUSTOMER
Good customer service
3/11/2024
Vertiv (. VERIFIED CUSTOMER
I think it is a great service for dealing with non invasive recalls. The mechanic, I think it was Curtis was great efficient and personable. Ifvthis is a new nationwide way of dealing with recalls I will recommend it to other employees driving fleet vehicles. Well done
3/11/2024
Kevin H. VERIFIED CUSTOMER
The service I ordered was completed quickly and correctly
3/11/2024
Gary D. VERIFIED CUSTOMER
Michelle took care of me with issues that were outside of ford (Safelite). She also helped me by correcting charges incurred during the process with safelite. I appreciate her extra work. Thanks.