I am eternally grateful for the additional information on my immediate maintenance needs. Otherwise I would be clueless. THANK YOU.
8/9/2025
Josh W. VERIFIED CUSTOMER
Prompt heavy duty truck service. Joe and Nick were excellent to work with.
8/9/2025
Larry M. VERIFIED CUSTOMER
Tom was very helpful. Our vehicle is older and he was very understanding and helpful when we decided not to do the repairs.
8/8/2025
Mary L. VERIFIED CUSTOMER
Always a pleasure to work with Joe and team.
8/8/2025
Dan S. VERIFIED CUSTOMER
You boneheads charged me 3% for using a credit card which cost me $40 extra. I would have paid with a check if I’d known. Zero stars for this poor customer service.
8/8/2025
Chad R. VERIFIED CUSTOMER
Joe went over and beyond trying to assist with my extended warranty.
8/8/2025
Tim K. VERIFIED CUSTOMER
Reassuring that the job would get done
8/7/2025
Cephas W. VERIFIED CUSTOMER
Service with a smile!
8/6/2025
Steve C. VERIFIED CUSTOMER
Everything went very smoothly.
8/6/2025
Lee B. VERIFIED CUSTOMER
No
8/5/2025
Michael B. VERIFIED CUSTOMER
This is the second time my Escape went into “limp” mode. After each time, I was told since it didn’t happen for your staff, there was nothing you could do. They said if it happens again, to drive it there when it does. When it does this, the vehicle is too slow to safely drive on the streets.
8/4/2025
James And. VERIFIED CUSTOMER
They said it would take 2 hrs it took 1!
8/1/2025
Richard F. VERIFIED CUSTOMER
It took three trips to get the truck finished. I left many many phone messages without return phone calls. I have a 300 and something dollar credit coming from a previous visit and I don’t see it on the paperwork and I haven’t received it in my bank. Last visit truck was there 5 to 6 weeks. I lost track of the first two visits. They finally found the problem was a turbo wastegate, but there was much much work done before that.
8/1/2025
Lee P. VERIFIED CUSTOMER
.
7/31/2025
Jeff H. VERIFIED CUSTOMER
Joe is a great guy! The problem was waiting over 3 weeks for the part to come in. I was originally told 1 week. Other than that, everything else was good
7/28/2025
Cheryl K. VERIFIED CUSTOMER
They always do a great job!
7/26/2025
Ronald M. VERIFIED CUSTOMER
Scheduled for several items that need attention but only did part of them.
My time is valuable and when I schedule service, I expect Bob Thomas service to be efficient in getting my items completed as now I need to schedule another day to get things completed.
The transmission is still making very hard downshifts at times.
7/25/2025
Laurie S. VERIFIED CUSTOMER
Thank you to Mike Trump and everyone for taking us in unexpectedly, much appreciated
7/25/2025
Heather C. VERIFIED CUSTOMER
Communication waa good
7/24/2025
Dennis H. VERIFIED CUSTOMER
To much to complain about! ****-****-xxxx Dennis H