1. Contacting the service department is very difficult. Service never returns a call or text.
2. Ford Customer service is either incompetent or lied to me about warranty coverage to get me into the dealership.
3. I am documenting this episode and sending copies to Ford, State AG for Consumer Affairs, the BBB.
4. I’ve owned 11 Ford’s but will never own another one.
2/23/2021
Larry G. VERIFIED CUSTOMER
I was pleased with the service performed but also the courtesy, safety precautions due to COVID-19. Thanks!
2/23/2021
David C. VERIFIED CUSTOMER
Always excellent service
2/23/2021
Anthony T. VERIFIED CUSTOMER
Tire rotation questionable. Tires muddy no indication that tires were rotated. Is video available to verify.
2/23/2021
Gloria V. VERIFIED CUSTOMER
I’ve been dealing with Capitol Ford for many years and I’ve always received courteous and prompt service from everyone in every part of the dealership.
2/23/2021
George R. VERIFIED CUSTOMER
Service on time, concise and staff all very professional. Everyone very interested in how I was and all Covid protocols were followed. Completed as promised. Simon best of the best.
2/21/2021
Elizabeth F. VERIFIED CUSTOMER
Service is always done on a timely manner and the employees are very pleasant
2/21/2021
Lucille L. VERIFIED CUSTOMER
Very satisfied
2/21/2021
Don B. VERIFIED CUSTOMER
Great job. Very satisfied. Guys in the shop were great to work with. ????
2/21/2021
Maida E. VERIFIED CUSTOMER
Very helpful and pleasant. We very much enjoyed our visit.
2/20/2021
Jean W. VERIFIED CUSTOMER
Got right in, right price, all services performed as requested
2/20/2021
Ronald L. VERIFIED CUSTOMER
Hi
2/20/2021
Michael C. VERIFIED CUSTOMER
Dominic was very helpful and fair in helping me deal with the 2007 Explorer. I am very satisfied with the service experience.
Michael C
2/19/2021
Rosalie S. VERIFIED CUSTOMER
Very polite and friendly.
Tank you for a job well done.
2/18/2021
Greg M. VERIFIED CUSTOMER
Great experience however thought it was fairly expensive to just reconnect a few items
2/18/2021
Tonys Towing. VERIFIED CUSTOMER
Great service!
2/18/2021
Louis J. VERIFIED CUSTOMER
Guy did a great job with service and staff was attentive. I don’t trust just anyone with my investment. Thanks to all. Lj
2/18/2021
Christine R. VERIFIED CUSTOMER
Kind to my dog, efficient and helpful. Thanks
2/18/2021
Aquino, Vera. VERIFIED CUSTOMER
Dominic was very helpful & friendly. Very much appreciated his quick response & honesty. It was a pleasure doing business with him.