It is not fixed! I am more than irritated since we were told it was and charged for it. It will be dropped off in the morning!
6/4/2025
Mike R. VERIFIED CUSTOMER
Don’t need any discussion on this matter. When I was informed within hours of my conversation with advisory of what cost we’re going to be, I informed him to proceed on the cable (which was going to be ordered from Tennessee, the transmission and rear differential to flush and fill and not to fix the mirror that was not retracting. With my vehicle sitting outside without power to it due to a bad battery cable (split in the middle) knew that nothing was done to test the power window that they wanted to charge me diagnostic of $165.00 and also told the before car was brought into the shop to pass on the mirror. Shame I always took my car to your dealership but the teams have changed and so has the honesty.
5/31/2025
Rich G. VERIFIED CUSTOMER
Courtney does an excellent job scheduling me in and getting me back into my vehicle. Great attitude to see at 7:00 AM. Has a smile and makes one feel like welcomed.
5/30/2025
Eric H. VERIFIED CUSTOMER
Everything went smooth. Perfect!
5/29/2025
Brad B. VERIFIED CUSTOMER
Drew and his team were amazing at working with Ford and getting everything done the right way. Drew is the man very professional and courteous and I would recommend capital city Ford for your awesome service and great experience overall
5/25/2025
James W. VERIFIED CUSTOMER
Thanks Steve!
5/24/2025
Shana S. VERIFIED CUSTOMER
Courtney is the best and is always so willing to help with anything I need!
5/24/2025
Tarus B. VERIFIED CUSTOMER
Cool points Steve
5/23/2025
Jay T. VERIFIED CUSTOMER
Steve got back with me pretty quickly after dropping off the vehicle. The repair was done in two days, which I expected to take three. He was very to the point, and jovial with me. I will go to him again. This experience exceeded my expectations. Thank you.
5/21/2025
Joanna T. VERIFIED CUSTOMER
It is good to feel the cool air, again. I also appreciated knowing the road worthiness of the van.
5/20/2025
Dennis A. VERIFIED CUSTOMER
As always, Courtney, Terry and the techs take care of me and do what they say.
5/16/2025
Clayton G. VERIFIED CUSTOMER
She does an amazing Job every time! She works really hard to make sure I’m taking care of every time I’m there!! Whoever reads this should be proud to have her working there! It’s what keeps me coming back! Clayton G
5/14/2025
Robert H. VERIFIED CUSTOMER
Long story, but will discuss if you want.
5/12/2025
Gregory D. VERIFIED CUSTOMER
Great communication and made the process easy.
5/9/2025
Dennis A. VERIFIED CUSTOMER
Courtney, Mike, and other tech did a great job
5/9/2025
Brian L. VERIFIED CUSTOMER
Courtney was a very good service adviser and was very patient with all my questions
5/9/2025
Nicholas S. VERIFIED CUSTOMER
In and out in timely fashion
5/8/2025
James C. VERIFIED CUSTOMER
$180.
Just to be told it was my battery. It's beyond unprofessional, it's immoral. A sale is only once, customers come back., or not.
5/7/2025
Larry V. VERIFIED CUSTOMER
:)
5/6/2025
Deborah M. VERIFIED CUSTOMER
I have known Steve for many years. He is the absolute best and I completely trust him to make sure my vehicle is well taken care of.