Professional, friendly and kept me informed if my car.
6/28/2025
Elizabeth B. VERIFIED CUSTOMER
Always helpful and efficient! Explained the issue and was able to have it resolved the next day. Thanks!
6/28/2025
Char B. VERIFIED CUSTOMER
Thank you for the quick service on an out of town vehicle. Great Job! 3 of my cousins have purchased from you.
6/26/2025
Patricia A. VERIFIED CUSTOMER
Steve is a very guy and has always taken care of the explorer and made sure that the job was completed
6/26/2025
Carter Candace. VERIFIED CUSTOMER
Truck smells like burnt wires when driving it after picking up. Truck ran rough and didn't seem like the truck was not in the correct gear. Tried to call services and spoke to parts who was transferring to service and no picked up. It was at 6 but really didn't know what to do with the truck. Now a loss on what to do at this point.
6/25/2025
Martha H. VERIFIED CUSTOMER
Couldn't be happier. Great service
6/24/2025
Wayne M. VERIFIED CUSTOMER
good service good people steve in service was great
thanks
6/23/2025
Julie R. VERIFIED CUSTOMER
Appt at 7am. Told a 30 min recall check. Didnt pull out until 8am. I didn't expect to be late for work.
6/20/2025
Pat C. VERIFIED CUSTOMER
Courtney s the best very very professional her communication with me was fantastic I felt like I was the only customer she was dealing with
6/20/2025
Randy G. VERIFIED CUSTOMER
The wait was too long
6/17/2025
Paula E. VERIFIED CUSTOMER
Courtney is wonderful to work with!
6/17/2025
Jamie C. VERIFIED CUSTOMER
Very satisfied ????
6/14/2025
Mark H. VERIFIED CUSTOMER
First off, you had the truck for 2 weeks. The truck set in the same spot, in a holding, for the entire 2 weeks. I picked the truck up 11 days ago. So you actually did absolutely no service whatsoever. Including the recall, that should have been done at least. I will never ever refer anyone, or come back to Capital City for. Feel free to contact me via phone, ****-****-xxxx. Between the hours of 9-5.
6/10/2025
James D. VERIFIED CUSTOMER
I did not get my car serviced and keep getting text.
6/10/2025
Barbara W. VERIFIED CUSTOMER
I was completely satisfied with my service. The staff were all courteous and Steve was wonderful. He made sure I was aware of total cost before any repairs began. I needed to have a diagnosis on my backup camera. Turns out it needed to be replaced.
Thank Steve. You're great.
6/9/2025
Thomas B. VERIFIED CUSTOMER
Car still leaks and alarm keeps going off off. On top of that my passenger side step doesn’t go up now. The panel on front passenger side was not put back on. You had my car for two weeks. Service Manager please call me. I had to drive my small Audi to Florida because you couldn’t figure my stuff out. On way down, hit a coyote on 65. $5k damage. The Expedition would have just run it over. It’s frigging ridiculous. I’ve got photos if you want them.
6/7/2025
Paul Y. VERIFIED CUSTOMER
Steve is great and he is the main reason I continue to shop at capital city
6/5/2025
Jim M. VERIFIED CUSTOMER
It is not fixed! I am more than irritated since we were told it was and charged for it. It will be dropped off in the morning!
6/4/2025
Mike R. VERIFIED CUSTOMER
Don’t need any discussion on this matter. When I was informed within hours of my conversation with advisory of what cost we’re going to be, I informed him to proceed on the cable (which was going to be ordered from Tennessee, the transmission and rear differential to flush and fill and not to fix the mirror that was not retracting. With my vehicle sitting outside without power to it due to a bad battery cable (split in the middle) knew that nothing was done to test the power window that they wanted to charge me diagnostic of $165.00 and also told the before car was brought into the shop to pass on the mirror. Shame I always took my car to your dealership but the teams have changed and so has the honesty.
5/31/2025
Rich G. VERIFIED CUSTOMER
Courtney does an excellent job scheduling me in and getting me back into my vehicle. Great attitude to see at 7:00 AM. Has a smile and makes one feel like welcomed.