The service was TERRIBLEE. First of all my careas supposed to be done at 12 which with maintenance i understand why it took longer they told us there was a problem they found so until 3/4 okay that was fine mind you get toyota around 9/10. While waiting we were offered a shuttle ride home but we were not goin to be able to be picked up okay we understood we would figure it out. The problem is the lady said a 30 minute wait okay we waited the time came and we still waited and extra 20 minutes and no shuttle we asked ho much longer they said another 30 minutes that when i got more frustrated. We left to get food 10 minutes away t and while we were gone they called us finally but we werent there ok we signed up for another it was supposed to be a 45/1hr wait i waited and NOTHING AGAIN!! By 4 we were being told therenwas no point in getting a shuttle but it was going to tke another 30 **** minutes to get our car we were furious. We made no chaos or show but that is terrible service and also the women were just gossiping the ENTIRE TIME UGHH!! TERRIBLE SERVICEEE
10/2/2021
Marilu F. VERIFIED CUSTOMER
They provide bad service, they are discriminatory, I expected better attention and that they will help me in the best way but they leave much to be desired
10/2/2021
Maria C. VERIFIED CUSTOMER
Excelente persona muy amable Gracias
10/2/2021
Faailoa S. VERIFIED CUSTOMER
TOYOTA HAS OUT DID ITSELF AGAIN..NOT JUST OF THE QUALITY OF SUCH GREAT ENGINEERING BUT BY EMPLOYING SUCH PEOPLE AS MR.JUAN G. ESQUER INTO THE WORLDS BEST CAR DEALERSHIP IN ALL OF AMERICA,YOU MY FRIEND HAVE EMPLOYED THE GREATEST PEOPLE....JUAN, SHOWED GREAT LEADERSHIP,EXCELLENT CUSTOMER SERVICE, AND WAS VERY DEPENDABLE WHEN I NEEDED HIM.IT IS AN HONOR TO DRIVE SUCH A VEHICLE WITH?
10/2/2021
Rodrigo . VERIFIED CUSTOMER
Maria is very kind, professional and she is the best and cute ????
10/2/2021
Jose C. VERIFIED CUSTOMER
Good job thank you
10/2/2021
Claudia R. VERIFIED CUSTOMER
Me tardaron mucho mi cita era alas 9:00 y me entregaron mi troca hasta las 12:00 y el me dijo q una hora y media y yo tenía q recoger a mi niña de la escuela x eso la saqué temprano y le fui a preguntar y no me dijo nada hasta después de un rato q yo fui a preguntarle otra vez fue cuando me dijo no quede satisfecha x la tardanza
10/2/2021
Olivia K. VERIFIED CUSTOMER
Felt bullied into whatever advisor wanted. Wasn’t being helpful and just rude. Also what’s the point of quick pay online when I still have to wait in line at the cashier. Please do not call for follow up. Thanks.
10/2/2021
Barbara K. VERIFIED CUSTOMER
I got my car earlier than I expected.
10/1/2021
Valerie P. VERIFIED CUSTOMER
My pleasure!
10/1/2021
Rene E. VERIFIED CUSTOMER
Mr. Herrera (Zeke) went above and beyond what I would have expected from a technical advisor, he provided personal attention, as well as attention to detail in regards of what my car needed and I wanted done to it. You are right when you say “job well done”.
10/1/2021
Eribertha B. VERIFIED CUSTOMER
Fully satisfied
10/1/2021
Alex S. VERIFIED CUSTOMER
Well Thank you, I’m very satisfied with the experience and how much you have done for the best part of the day we are not done yet we still need to fix, but it’s ok
10/1/2021
Arjay J. VERIFIED CUSTOMER
Good customer service and friendly
9/30/2021
Francisco T. VERIFIED CUSTOMER
Keep up the good work!!! And you all stay safe ????
9/30/2021
Eisenhower R. VERIFIED CUSTOMER
Mechanics should give time to clean up oil spills and oil spatters under and inside engine compartment.good service anyway!!!
9/30/2021
Rafael G. VERIFIED CUSTOMER
Great costumer service ????
She takes the time to explain me everything
9/29/2021
Jesus F. VERIFIED CUSTOMER
100% sastiisfied
9/29/2021
Silvia G. VERIFIED CUSTOMER
Jonathan Perez is always very professional and knows what my vehicle needs. Thank you