We are fairly new BMW owners and aren’t used to the maintenace needed. I was confused on the services being performed and was shocked when my bill was double what I expected. It also took an hour longer than quoted. He discussed with me what services were actually done, realized how I was confused in the wording and services and was very kind. He didn’t make me feel like I was stupid (even though I already felt that way on my own) and didn’t talk down to me. He rectified the situation beyond expectations and when I was ready to never return, even for services, he really changed my outlook and mind on trusting Sewell BMW. Thanks so much!
The Adams
6/11/2020
Melinda L. VERIFIED CUSTOMER
Very pleased with my service with Ronnie Guidry.
Very professional and kept me informed. Shout out to the car wash guys...
They have really stepped it up a notch! My car looked great when I picked it up!
6/11/2020
Reynier O. VERIFIED CUSTOMER
Good place the people there is very nice the service was great.
6/11/2020
Chelsie H. VERIFIED CUSTOMER
Everyone was super nice as always!
6/10/2020
Rita G. VERIFIED CUSTOMER
My wife's car was not fixed after the service was done ,it is an under warranty job. It is running worse after the service was completed plus it started smoking ,i took it back to bmw midland .this car run great can even hear it running when it's idling. I hope your tech aand your team comes through, I have been satisfied with bmw staff and their work in the past ,thank you Michael
6/9/2020
Grace S. VERIFIED CUSTOMER
Service was as promised, price as quoted. Thank you
6/9/2020
Birginia A. VERIFIED CUSTOMER
I was very pleased with the service
6/9/2020
William T. VERIFIED CUSTOMER
She’s very competent and answered all my questions. Very courteous and easy to work with.
6/5/2020
Karina G. VERIFIED CUSTOMER
I think better management towards the customers!!
6/5/2020
Charles G. VERIFIED CUSTOMER
Everything was satisfactory. The only problem I have with is since I bought the car, the tire sensors go off for no reason. I have had it checked before and they said they could not fix it. Then, I come for the check-up and they say the sensor is missing and want to charge me $500.00! BMW are the only ones that have touched my car.
I am very familiar with foreign cars and the way they operate. I wish they would have been truth about the sensor.
6/5/2020
Jennifer S. VERIFIED CUSTOMER
Mandi was awesome! Welcoming, polite, proficient and so helpful. She’s a great representative of your service department and dealership ???????????????? Two thumbs up!
6/5/2020
Mireya R. VERIFIED CUSTOMER
Jeana always does a great job.
6/4/2020
Maurice F. VERIFIED CUSTOMER
My service rep was great. She attended to my every need
6/4/2020
Michel C. VERIFIED CUSTOMER
Jeans us professional and courteous. She knows what she is doing and takes care of her customers. You are lucky to have her.
6/3/2020
Emerald S. VERIFIED CUSTOMER
The Service team at Sewell BMW is amazing! Very helpful and professional.
6/2/2020
Lori E. VERIFIED CUSTOMER
Appreciate Ronnie and Michael's communication and staying on top of parts sourcung.
5/31/2020
Linda L. VERIFIED CUSTOMER
Great service fast and Curtis
5/31/2020
Sarah M. VERIFIED CUSTOMER
Mandi was great to deal with, very friendly and got my car in and out quickly and answered all my questions!! Thank you!