Our service was excellent. The issue with our rear seat belt has not been resolved to our satisfaction. Jeane was very helpful with our service request. Further research on the rear belt issue is needed,
Thank you.
12/21/2019
Georgia T. VERIFIED CUSTOMER
Always good service
12/21/2019
Jonathan H. VERIFIED CUSTOMER
My car was in and out very quickly and spotless when I got it back.
12/21/2019
Deborah W. VERIFIED CUSTOMER
EXCELLENT!!!!
12/20/2019
Patricia . VERIFIED CUSTOMER
Why do you have appointments if the vehicle doesn’t get evaluated for 4 more hours? I drove over 2 hours to the dealership because my vehicle is under warranty and I am station at Dyess Air Force Base in Abilene where there isn’t a BMW dealership for a 0930 appointment. My car was being diagnosed for some sounds I wanted checked out. I ended up leaving a little after 3PM. I have an appointment for another day for the work to get done and the lady said I could get a loaner that day which will be nice. I just feel like I was equivalent to a “walk-in” when I had an appointment. If this is your process then I would advise you let people that aren’t routine oil changes etc that they just get seen randomly and the appointment isn’t really their set time of evaluation.
Thank you,
Patricia Tate
12/20/2019
Danna C. VERIFIED CUSTOMER
Very helpful and courteous.
12/19/2019
Urbana A. VERIFIED CUSTOMER
Pleased with service.
12/19/2019
Joseluis L. VERIFIED CUSTOMER
Good customer service.
12/19/2019
Steven P. VERIFIED CUSTOMER
Zachary was very professional and detailed. Hope I get him next time!
12/18/2019
David G. VERIFIED CUSTOMER
The cost is 120% higher than other BMW dealers.
12/17/2019
Beate J. VERIFIED CUSTOMER
Great fast service
12/17/2019
Mark B. VERIFIED CUSTOMER
Great service, thanks.
12/14/2019
Doris V. VERIFIED CUSTOMER
She was knowledgeable and efficient as far as doing paperwork for the rental and my car’s repairs . My car was delivered ahead of time, washed and cleaned properly. The pick up was very quick.
12/13/2019
Esmarelda T. VERIFIED CUSTOMER
Enjoyed the visit , service was great, Jeans was an awesome rep, , also the person who did the detail on my 745 is the best , Kudos!!!
12/13/2019
Anet A. VERIFIED CUSTOMER
Amazing service!
12/13/2019
James W. VERIFIED CUSTOMER
Car ran very rough when started to drive off and had to be rechecked. Had to wait 45 minutes. The loaner vehicle had less than 1/4 tank of gas and had to gas up before I could drive to work. I don’t mind paying you for gas but don’t want to have to stop and gas up
12/12/2019
Mary B. VERIFIED CUSTOMER
Maintenance was completed in a very reasonable time and necessary parts were ordered
12/12/2019
Natalia W. VERIFIED CUSTOMER
Ronnie it a good job
12/12/2019
Lisa A. VERIFIED CUSTOMER
I was told it would be an hour and half when I made my appointment after I got the he told me 3 hours? He was not professional and seemed upset when I requested my oil change and would consider the other things he wanted to do to my car at a later date. Then I left and my service light continues to be on asking for the things he was recommending done when it calls for them to be done in 3,000 miles. My car went in for a oil change and my car was driving for 4 miles???? I called the service manager and am very upset
12/11/2019
Zahir N. VERIFIED CUSTOMER
Ronnie does a good job, very courteous and service oriented.