Every time I have service, I set an appt.....and every time, I am there for a couple hours. I set this appt for 7:30am for an oil change & inspection. I was the 2nd person in the waiting area, yet at least 3 other people, who came in after me were done before me....looked like they were paying for services. I understand it's a free oil change & inspection but my time is as valuable as anyone else's. I purposely set this app early so I wouldn't be late for work....yet I was. What is the point of an appt? What is the point of oil and inspections for life if your customers are missing out on money they could be making if they weren't waiting for their car? Sorry, but this has happened every time.
3/30/2021
Heather B. VERIFIED CUSTOMER
Donna is always so nice and helpful when I come in. She takes the time to explain everything that will be/was done. I really appreciate her taking her time with me, we will be bringing all of our cars to her to service.
3/30/2021
Latoya T. VERIFIED CUSTOMER
Jim was awesome great customer service. Patient, look through my car profile to see what recommendations were needed.
3/30/2021
William H. VERIFIED CUSTOMER
Thank you for your kind prosessionalism.
3/30/2021
VERMA J. VERIFIED CUSTOMER
Bethany was very professional and she explained everything throughly.
3/30/2021
Bruce T. VERIFIED CUSTOMER
Very professional
3/30/2021
Brent S. VERIFIED CUSTOMER
PROS: Service was timely and professional. I was out in less than an hour. James reviewed what was done and assured me my vehicle was in good working order.
CONS: I was excited to see that the Quiet Lounge was empty, but was a little disappointed when neither of the chairs were operable. While I was in there another customer came in interested in the chairs as well.
3/30/2021
Don P. VERIFIED CUSTOMER
Fast, courteous service appreciated.
3/29/2021
BRUCE S. VERIFIED CUSTOMER
Excellent service as always
3/29/2021
Shannon G. VERIFIED CUSTOMER
My entire car was not repainted as I was told. The driver side door handle was not repainted, the front bumper has a chipped paint on it and I am unsure if the trunk was repainted due to the old priority sticker still being in my car. I did call and notify the service department about these discrepancies. I was under the impression my entire car was being painted during the two weeks in your possession
3/29/2021
Sheneal N. VERIFIED CUSTOMER
Linwood is very professional.
3/28/2021
Stephanie B. VERIFIED CUSTOMER
Great and friendly service! Was in and out in an hour! Thanks so much!!!!
3/28/2021
NANCY V. VERIFIED CUSTOMER
Thank you!
3/28/2021
Debra V. VERIFIED CUSTOMER
Linwood was exceptional!!!
I do have one comment- while I was there, they kept announcing Code Red. I think this was when they sold a car which is great news. But I work in Healthcare & Code Red means something for high alert & danger so every time I heard this it made me anxious. I even heard employees that were confused by this & thought maybe fire. Perhaps come up with a better phrase.
3/28/2021
Marcus W. VERIFIED CUSTOMER
I will be sending an email regarding my negative experience with the way customer service was given the day I was serviced. I am in high disgust & felt personal vendettas became apart of my business interaction with the representative servicing me.
3/27/2021
Ginger K. VERIFIED CUSTOMER
I didn’t have an appointment and the young lady fit me in due to no other availability in my schedule. I have always been satisfied with the service there.
Thank you Ginger TuttleKennedy