Priority Honda Hampton Auto Repair Service Center

Donna was amazing as always. She really knows her stuff and I completely trust her with any/all work she tells me needs to be done to my car.

Donna is great to work with! very professional and customer service oriented!

Overbooked guests, extensive waiting time, difficult to identify anyone to provide assistance in checking out

She is a very good person all way help me I come in for service. She Deserve a big raise she always go the extra mile and helping me no one that I work in Richmond get my car in on my days off for service I enjoy her each and every time she has a smile on her face he’s so polite I think she is the best

Everything was excellent.

Thanks Mike!

Bethany was great. These other text are not kool or welcome

Friendly. Courteous. Knowledgeable and thorough!! Very pleased with my experience today. Thank you

Thank you for quick turnaround on my car inspection and oil change. My neighbor took my car in for me and I was very happy that she did not have a long wait for the work. Very accommodating.

Thank you for taking in my car immediately...completing a diagnosis in a timely manner. Finding the problem and fixing it with minimal expense. Everyone was welcoming, kind, courteous, respectful and knowledgeable. I would return for additional service. I would recommend others to Priority Honda.

Jose was great. He answered our questions and was very willing to assist us with our concerns.

I'm happy that my cars not clunking anymore. Customer service was really good. Thank you

I need to speak to Jim Comie tomorrow morning, I noticed some scratches on top of my New Honda Civic, looks like it came from the mechanical car wash .

As always, I was completely satisfied with the service!

I was so surprised at how fast service was and they were so friendly and accommodating

Overall my vehicle is working again, but upon leaving new issues started. AC started blowing hot air. The amount I spent today (alternator and everything oil related spool and valve replacement, was truly a lot, very expensive, especially having to pay at one time, on top of everything going. I feel that when customers come and spend that amount of money, over $1000 their should be more discounts available, perhaps since I paid over $1600 in repairs, I would’ve felt more appreciated as a customer knowing that priority did everything they could to save me money, like hey Ms. Pratt because your invoice is $1600.00, we’re going to go head and remove the diagnostic fee. That simple gesture would’ve made me want to come right back and take care of other issues, versus wanting to go somewhere else for future services. I also understand my car was there and the need to get it back, but I was also confused when my oil percentage wasn’t changed upon a oil change request, which led me to believe was my oil even changed? I was offered to have it done again, to provide the proof that it was done, but I felt all they would’ve done was pull my car back, let it sit and change the oil % back to 100 and slap a sticker on it. I just left... I was tired, I just dropped a lot of money, and feeling as if something wasn’t done only frustrated me. When I called and mentioned that my air wasn’t working after getting it serviced, I was propped to drop another fee for a diagnostic to check to see why it wasn’t working. That again made me feel as if Priority Honda just wanted more money. When I paid for a diagnostic check in the beginning, so why wasn’t there a report to tell me ahead of time of my AC. Every time I come to have my car serviced I always felt appreciated as a customer, not sure if John is still working but he always made me feel appreciated and offered best alternatives, even discounted me, when I wasn’t expecting one. So this time around I just felt a little different. Donna did a great job keeping me inform I do appreciate that. I just felt under appreciated not by her but the lack of offers priority provide for their customers.

Great job

Great customer service!

Accommodating is why I keep coming back.

It was good