Excellent Customer Service by Lauren Trosper, 10 stars out of 10 stars meaning EXCELLENT
9/10/2020
Tim H. VERIFIED CUSTOMER
I worked for a Toyota organization for 21 years. Your organization does not exemplify what Toyota is all about. Your team did not follow its procedures for conducting the service on my vehicle. The service record was not completed as the service was conducted or we would not have gotten the failed results that we received. Please go back and reinstruct your employees of how to perform their tasks within the Toyota principles.
9/9/2020
Kimberly C. VERIFIED CUSTOMER
Great service
9/9/2020
Debbie D. VERIFIED CUSTOMER
Very courteous . Got my suv right in and maintenance completed in a timely manner
9/2/2020
Shan B. VERIFIED CUSTOMER
John Jump was totally amazing, professional
& attentive. He kept us informed of each step &
Process. We greatly appreciate all of his help!!
8/31/2020
Charla S. VERIFIED CUSTOMER
Good team you have. Nice and made sure I was comfortable and well taken care of.
8/29/2020
Tracie J. VERIFIED CUSTOMER
I was very pleased with my service today. Everyone was professional and Jose explained everything regarding my vehicle in a way I understood. Scheduling online was easy as well.
8/29/2020
Randy C. VERIFIED CUSTOMER
Your team is very courteous and very friendly
8/28/2020
Jackie S. VERIFIED CUSTOMER
Was told my truck needs a new battery and alternator. They called and told me it would cost $443.I told them that was pretty high. Especially sense the battery was a Toyota battery and was only 1 year old .The truck was already there so I told them to go ahead and fix it. They called me when it was done and told me it would be $750.When I questioned the price they said they would adjust it. When I got there they still charged me $613. I’m a disabled Marine Corps vet. There are laws for against doing this to senior veterans.Fix this or I’m filing a complaint.Jack Salts
8/28/2020
Roy A. VERIFIED CUSTOMER
Everyone very courteous, Roy
8/28/2020
Sally T. VERIFIED CUSTOMER
Thank you for your good help on Wednesday Jose! The Camry drives so much more smoothly! I am hopeful that the issue is resolved!
8/27/2020
Ashley . VERIFIED CUSTOMER
For someone traveling out of town, needing my car fixed in a hurry, and not knowing anyone there. I was greeted with kindness, respect, and sympathy for my situation. And even though I called multiple times asking question after question, I was still given the same respect each time. Thank you John Jumps, and your team for the hard work to find the parts I needed, and fixing my car in a timely fashion. Thanks for the great service.
8/27/2020
Richard B. VERIFIED CUSTOMER
Done an awesome job
8/27/2020
Teresa P. VERIFIED CUSTOMER
Very good service
8/27/2020
Kevin M. VERIFIED CUSTOMER
John was great he got my satisfaction he explained things to me and took time looking up my fuel pump recall which he greatly smiled and said this one don't have it and my vechile was clean John is awesome and I would come back for service on my sienna le very friendly staff at Toyota and he made sure I had a ride home and back again and the shuttle driver jerry was awesome friendly and outgoing Toyota is awesome will tell my friends how friendly prompt and gives great service thanks John for everything Kevin M
8/27/2020
Carol H. VERIFIED CUSTOMER
No masks were worn by staff that was interacting with customers.
8/27/2020
Gina P. VERIFIED CUSTOMER
Very pleased, he was very pleasant and professional.
8/27/2020
Jack M. VERIFIED CUSTOMER
We are always pleased with all your employees!
8/27/2020
Gregory N. VERIFIED CUSTOMER
John got me in at the last minute for a check up before we had to leave for our trip to Texas. My wife was driving this vehicle and she was so relieved there was no concerns. If we weren't moving out of state and had more time, I would trade for a Toyota product.
8/23/2020
Todd C. VERIFIED CUSTOMER
The service department did an excellent job of quality Care