I was satisfied with the service of our vehicle. However, I did have concerns about Toyota of Danville following safety precautions with the pandemic. I observed one employee wearing a mask and she was not in the service department. I was very surprised by this, especially due to the rising numbers in Vermilion county. It may be something you could consider, especially with you wanting customer satisfaction. By the way, there were three of us waiting for our cars. We ALL had masks on. Thank you
8/1/2020
Suzanne P. VERIFIED CUSTOMER
Very good experience. He was so polite & explained situation very clearly. Had a nice smile!
8/1/2020
Greg G. VERIFIED CUSTOMER
Jose is a top-notch service advisor. I couldn't have hoped for any better service.
7/31/2020
Richard R. VERIFIED CUSTOMER
One of the items I took the truck in to the dealership for was a noisy vacuum pump. I described to service person that the pump was getting noisy and per T-SB-0316-17 it should be replaced. He wrote it up that I had a code and it needed to be diagnosed.
Long story short the vacuum pump still makes noise, the technician found no code (because there wasn’t one), and I got billed $100.00.
I think this will be my last visit to a dealership and my last Toyota.
I also never got a notice this SB was due.
7/30/2020
Daniel C. VERIFIED CUSTOMER
Great service as always.
7/29/2020
Natalya B. VERIFIED CUSTOMER
John took time to research and find a solution to my problem. He called me to explain his findings and got me taken care right away and at No extra cost to me. I appreciate this type of customer service!
7/28/2020
Jamie P. VERIFIED CUSTOMER
I was traveling for work when the low tire light came on. You guys got me in and fixed my issue without any headache! THANK YOU!!
7/28/2020
Thomas G. VERIFIED CUSTOMER
Logan did a great job Thank you
7/26/2020
Thomas G. VERIFIED CUSTOMER
Logan did a great job Thank you
7/26/2020
Mary H. VERIFIED CUSTOMER
Sent car to Florida with daughter & grandson. They never had any trouble with it.
7/25/2020
Tammy . VERIFIED CUSTOMER
Mr.Jumps Was the replica of what customer service use to be.... Very kind considerate,respectful and took time to explain to us and to get David Wills to help me get my phone paired. My all around experience was outstanding.... The business world needs alot more of Mr.Jumps and Mr. Wills...
7/25/2020
Judith C. VERIFIED CUSTOMER
Thank you!
7/25/2020
Teresa H. VERIFIED CUSTOMER
Car runs much better thank you
7/24/2020
Susan J. VERIFIED CUSTOMER
Service experience today was excellent!
7/23/2020
Carl L. VERIFIED CUSTOMER
I feel that the labor fee $20, for changing both of my air filters one Sienna was ridiculous. It took 5 minutes maybe. $25 was for the oil change. The nickel and dime feeling is not appreciated. Hindsight I should have said something to Logan, but I did not.
7/23/2020
Megan L. VERIFIED CUSTOMER
John was awesome! Thanks for helping me out!
7/23/2020
Earle S. VERIFIED CUSTOMER
Awesome as always!!
7/22/2020
David M. VERIFIED CUSTOMER
Good job folks!
7/18/2020
Kathy H. VERIFIED CUSTOMER
Logan gives excellent customer service. He is always kind and explains things well.
7/17/2020
Linda H. VERIFIED CUSTOMER
I like dealing with Toyota of Danville.
Always fair and friendly!