Hansel Ford Auto Repair Service

Once again, you guys have got above and beyond helping us out and we truly appreciate it. We have had some very, very bad experiences with Ford service departments from other dealers but you guys have brought us back to being a ford customer once again. A big thank you to Wayne and Woody

Service and staff were perfect..one request during covid provide wipes or a spray for the door handles and steering wheel. I had my own no big deal

Rob was very helpful, thank you.

Rob went above and beyond providing me with exceptional customer service. Very much appreciated.

Thanks to woody for always helping me

AJ was very helpful and honest. It was a pleasure doing business with him.

AJ is always wonderful to work with when I get my car serviced. He makes things simple and matter of fact. Thanks Hansel Ford!

.

Robert was a good service manager. He was friendly and professional, and my car was serviced and back to me in a short time.

The whole system of Lyft and calling them is completely inefficient. Not being able to know the drivers number or location makes it extremely difficult. I waited for almost 40 mins to get picked up when it said it was only ten minutes away when it was ordered. The Lyft driver left when they picked me up to take me back to the dealership. I had to call one Myself because of not being able to contact the driver. I water another hour and a half and had to reschedule a meeting that I shouldn’t have missed. I asked George to call a shuttle 30 minutes before my truck was due to be done so I could Be there the second it was ready to get back to work for my meeting. He did not. I called when I hadn’t heard from him. He shouldn’t tell me he would call early if he want planning on it. Every experience with service department except one advisor was a complete disappointment. Everyone seems to always be nice but no one seems to care about customer service and have respect for people’s life’s and schedules. I haven’t gotten a car wash in over 8 months. If you can’t wash people car you should give us a code for a car wash close by. I would literally never buy a ford again because of the service department

AJ was great. I only use you guys and that should say it all.

Woody, as always went above and beyond any service we have received from any other dealership!!! He is an excellent representative for your Hansel Ford Lincoln Dealership! We have total confidence that when we have a problem he will thoroughly investigate the issues and keep us apprised every step of the way.

Excellent customer services! Thank you all:)

All good. Really wanted my car washed though. Seems even folks who bought extended warranty don’t rate a wash cause their wash guy only washes the cars they’re selling right now.

Okay

Great job, thanks.

I was disappointed in the latest service that I received from Hansel. I’ve been a b loyal customer to Hansel from the late 80’s, starting with buying a used T-bird and continuing with the buying of a terrific F-150 Lariat and having all my service, no matter whether it was my company truck or the LariatB handled by Jason Miranda. He is a huge asset for you. Once I retired and leased my Lincoln MKX, I was no longer assigned to Jason. Woody Barragan, up until this last service, was fine. This last one, not so much. My Lincoln was to be picked up at 9:30. At 10:30, I left a message for Woody, asking what the problem was. I received no response. At 11:00, I finally got in touch with Woody and accepted his apology. My Lincoln was picked up and b returned later that day. The next day, I discovered that the work behind the glove box was not complete-the door on the glove box almost fell to the cabin floor. I notified Woody, asking for a tech to come out to my house and correct the issue at about 11-this would be yesterday. Woody told me that the tech had been issued the repair ticket and that he would call me when he left Hansel. The tech showed up at about 9:00, without a call to me. As whoever reads this can see, I’m not used to this level of service-that’s why I’ve been a loyal fan and customer of Hansel for over 30 years. This was a very disappointing experience. JOHN C

Job well done, and follow up by a.j. was spot on

Absolute great service. Thanks for the car wash too!

Good communication. I liked having the option of texting. And I thought I had brought my car there before but it was somewhere else I was thinking of! I’ll come back to Hanzell because it was really good service.