Rob is very professional and organized. Makes the experience of handing over large sums of money to Hansel Ford almost painless.
7/2/2020
STEPHANIE M. VERIFIED CUSTOMER
Was presented with a cost sheet for a simple service of an oil change.
The first three choices were for things not necessary and the price ranged from
High two’s to well over $300! This is a one year old car with low mileage.
I feel like I was taken advantage of as the changeover from Mazda was not explained very well but when I called the Mazda number your store has all my info. I then asked finally for a simple oil change basic service and this was still well over $100! I then was told I had a nail in my tire and it would be an additional cost. Really? You can’t do that for free to a customer that might then consider your company again?! No. The service reps were nice enough but I didn’t appreciate the oversell and overcost of what was not at all needed for my 1 year old car.
7/2/2020
Terri J. VERIFIED CUSTOMER
Always well taken care of!! Woody is great.
7/2/2020
Loraine N. VERIFIED CUSTOMER
Love,love, love Hansel group!
7/2/2020
Kim L. VERIFIED CUSTOMER
Everything went smoothly, he made sure I had everything done for my 60,000 mile service.
7/2/2020
Gary L. VERIFIED CUSTOMER
Woody's knowledge of my 2011 f150's service needs and his insite and patience are what keeps me as a customer at Hansel Ford. I feel comfort knowing my vehicle will be well taken care of in you hands.
7/1/2020
Jose G. VERIFIED CUSTOMER
Extremely happy with Lincoln customer service.
7/1/2020
Rose H. VERIFIED CUSTOMER
I thought all the services I received was part of my warranty. I purchased my vehicle in February.
7/1/2020
Julie W. VERIFIED CUSTOMER
Woody was very helpful and courteous. I’m happy with my Edge!
7/1/2020
Jack S. VERIFIED CUSTOMER
Jorge was fantastic. Highly recommend him and great customer service going above and beyond.
Jack S
7/1/2020
Albert E. VERIFIED CUSTOMER
I was greeted with professionalism, and treated perfect!!
Thank you
So much,
Al Eaddy
7/1/2020
Ruth T. VERIFIED CUSTOMER
Very helpful and explained everything that was being done. Also the Lift was very helpful.
7/1/2020
Melissa A. VERIFIED CUSTOMER
Very disappointed! Called ahead of time for appointment to get a recall fixed on my truck! Had a 7:30 appointment and was waiting at the dealership. At 9:20 I went to the desk to check the status. I was told it’s ready and coming out. About 10 minutes later I was told the “kit was incomplete “ and they had to order the correct item! Since I was told this job couldn’t be done on a Saturday I had to take time off of work to get the car fixed... waited 2 hours and still not fixed! Now I have to wait even longer and take time off of work again! Ford should be responsible to make sure they have what is needed to compete a job! They should also come pick up my truck! Fix it and return it or fix it on a Saturday so I do t have to be put out again because of Fords mistake
7/1/2020
Stephanie-Richard M. VERIFIED CUSTOMER
You guys always take good care of us, thank you so much!
7/1/2020
Nancy L. VERIFIED CUSTOMER
Don’t send me a survey.
6/30/2020
Colette M. VERIFIED CUSTOMER
EXCELLENT SERVICE !
EXCELLENT COMMUNICATION !
THANKS FOR WASHING MY CAR !
6/30/2020
Lora S. VERIFIED CUSTOMER
Very attentive
6/30/2020
Virginia R. VERIFIED CUSTOMER
Great service !
6/30/2020
KATHARYN J. VERIFIED CUSTOMER
Great service
6/30/2020
Jeremy G. VERIFIED CUSTOMER
AJ helped restore my faith in the Hansel Service department by providing great customer service despite some staffing challenges.