The service was excellent. The service advisor and mechanic did an excellent job!
Very pleased with the overall service!
1/12/2020
Barry V. VERIFIED CUSTOMER
Always a great experience with the Auto Care folks at Steve Hopkins Fairfield Honda. The service advisors are very well versed in their craft and always provide the utmost best customer service around. I bought my 1998 Accord brand new and have had it serviced and maintained by them to present day. Ed Gumataotao has cared for a number of Honda for the Vargas family and we always know that we’re given the beat advice for our maintenance needs when we deal with him.
Steve Hopkins Fairfield has become more than just a place for service they always welcome everyone as if we’re all family.
Forever Thankful,
-The Brigido Vargas Family!
1/11/2020
Mark N. VERIFIED CUSTOMER
Thank you
1/11/2020
Bryan C. VERIFIED CUSTOMER
Leon was more than helpful with my very inconvenient issue, but luckily they did it swiftly and efficiently.
1/11/2020
Roderick F. VERIFIED CUSTOMER
Great service like always. Never disappointed with it.
1/11/2020
Dee L. VERIFIED CUSTOMER
I like having Leon as my service rep.
1/11/2020
Margie A. VERIFIED CUSTOMER
They did great job and I will come back again.
1/10/2020
Jennifer S. VERIFIED CUSTOMER
I can always count on Ed to take great care of my car. And I really liked being able to pay on my phone. The loaner car helped me continue my work day without interruption. Thank you so much for the fantastic service!!
1/10/2020
Xochitl R. VERIFIED CUSTOMER
Love working with Ed. Trust his work and truly value his honesty. I drive from Berkeley because of the service he provides!!
1/10/2020
Laurie B. VERIFIED CUSTOMER
I believe his name was Leon was amazing. He welcomed me and reassured me I was very happy with his service. Also a young man from the showroom came to my car and helped me with technical issues. Thanks so much
1/10/2020
John M. VERIFIED CUSTOMER
Great service very fast and service advisor was very good
1/10/2020
Ray R. VERIFIED CUSTOMER
Thank you
1/10/2020
David A. VERIFIED CUSTOMER
I paid 1000.00 to fix my CRV and the problem was not fixed.
1/10/2020
Mario J. VERIFIED CUSTOMER
Simply amazing service, every time!
1/10/2020
Shirley T. VERIFIED CUSTOMER
I definitely well.
Thanks for your help. Well appreciate how you handle my distress. Thank you
1/10/2020
Maria R. VERIFIED CUSTOMER
Ed is wonderful person to deal with, he explained everything really well before and after the work was done.
Thank you,
Maria R
1/9/2020
Vangelis B. VERIFIED CUSTOMER
Lassa is awesome
1/9/2020
Elliot C. VERIFIED CUSTOMER
First off, Mr. Cobb was fantastic, excellent, a pleasure to deal with! It took a little longer than anyone would like. Two hours for an oil change and some detail work. I understand I "wasn't on the schedule" and things get busy and people are ahead of me. At this point, I'm still completely satisfied. The one thing that leaves me unsatisfied is that I received the wrong multi-point inspection. Like completely the wrong person/car. Not only is this annoying, it also seems like a safety/legal issue. As I live an hour away, I can't just swing back and have another one performed, as I assume another customer received my multi-point inspection. The employee who staples the stack of papers together at the end should really check that all the documents are correct and match.
1/9/2020
Mark B. VERIFIED CUSTOMER
Thank you for the help and advice!
1/9/2020
Stephanie P. VERIFIED CUSTOMER
Ed was amazing ! Took care of me and answered every single one of my questions regarding my car. Thank you Ed