A nail was discovered in the front passenger tire, but was not repaired.i took the car to Evan’s Tire to complete the repair(the shop where the tire was purchased.
The tire should have been repaired at Norm Reeves.
11/11/2025
Caleb C. VERIFIED CUSTOMER
John Beck delivered exceptional service!
11/11/2025
Erika D. VERIFIED CUSTOMER
Service advisor was great
11/11/2025
Esther W. VERIFIED CUSTOMER
VERY GOOD ????
11/11/2025
Pamela R. VERIFIED CUSTOMER
I needed emergency service and the Servicw Fepartment accommodated me with finesse! Such kind and diligent staff -they went above and beyond. I've been to other Honda dealerships in the past - the6 don't begin to compare with Norm Reeves!
11/11/2025
Derek I. VERIFIED CUSTOMER
Ramzy was fine but this is the second time my car was given back to me with outstanding issues. I have to come back tomorrow to get a PCV valve repaired that did not show on the inspection report OR was damaged as part of the service and not found until after I was leaving. In any event, this is very unfortunate. It’s hard to build trust in the dealers own certified repair shop if this occurs. This takes time away from my day to address these issues.
11/11/2025
Tokiko H. VERIFIED CUSTOMER
5 Star
11/11/2025
Lorena B. VERIFIED CUSTOMER
Everything was great Ernesto was very informative and very friendly.
11/11/2025
Natalia M. VERIFIED CUSTOMER
Awesome service!!
11/10/2025
Leedon B. VERIFIED CUSTOMER
Phillip was very helpful his knowledge of the car excellent and he explained what the car was doing he made it simple for me to understand please keep him around we need him the company needs him.oh would be nice if you guys can buff out our head lights from the oxidation pride of ownership.complimentary please just can't afford it now thank you.Leedon B
11/9/2025
Susan S. VERIFIED CUSTOMER
I would like to know if I have a spare tire and I also would like to know what kind of tires were installed on my car and if there is a warranty I can't find it on the paperwork.
11/8/2025
Kathryn M. VERIFIED CUSTOMER
My service director put me at ease and helped me feel good about the experience
11/8/2025
Paul K. VERIFIED CUSTOMER
Ariel was great.
11/8/2025
Cristoforo M. VERIFIED CUSTOMER
Ernesto provided excellent service. He took the time to look for any warranties for our car battery and recalls. Ernest is very knowledgeable and thorough and answered all of our questions. It’s people like Ernesto why I continue to drive over 30 miles to get my Car Service at Norm Reeves Vista.
11/8/2025
Scott D. VERIFIED CUSTOMER
I called to make an appointment for 11:00am and arrived on time. I waited for almost an hour to be processed fully. I mentioned I would like tires rotated, wiper blades replaced, and when asked about recommendations I asked for cabin air filter replaced. I was told my vehicle was ready for pick up. I arrived and found out the filter had not been replaced, my wipers had not been changed, and my tires not rotated. I had to wait for the filter to be replaced. I bought the wipers from the parts department and replaced them myself. My advisor told me the recall did not apply to my vehicle. My service list said they did do the recall recommendation.
Trust is a big thing for me. I’m really not sure what did or did not happen during the process. I’m not even sure any service was done to my vehicle. My vehicle code was B1 and that’s what it required. I didn’t need anything else, yet all the recommendations were for other codes. Again, I don’t know what to trust and if indeed they were being provide.
I’m not sure if I need to worry about my vehicle. The distance between services is so long, I hope I can trust what’s happened. I’m feeling anxious now.
11/8/2025
Cheryl Ann. VERIFIED CUSTOMER
Mike kept me informed and was so pleasant to work with. He made me feel heard and answered all my questions.
11/8/2025
Kevin B. VERIFIED CUSTOMER
Thank you!
11/8/2025
Del M. VERIFIED CUSTOMER
Very friendly and helpful
11/8/2025
Stephany L. VERIFIED CUSTOMER
Hannah was sweet and I appreciated how she attended me while still managing a phone call! Thank you!