Norm Reeves Honda Vista Auto Repair Service

Josue does a great job. He makes sure everything i needed to be addressed was taken care of.

Ernesto is an excellent car service advisor and very helpful gentleman. Thank you.

Josue has very excellent customer set ????????he explained everything very clearly and took care of my me as soon as I walk in????????

Ernesto Arellano was very informative and detailed. He answered all my questions and explained the work done and findings. Friendly and excellent customer service experience over all!

Very happy!

Dude is awesome ????????

Omar was an outstanding person to deal with. He helped us through every step of getting our car repaired. He was kind considerate understanding and extremely sensitive to dealing with elderly people. I don’t think we could have handled all without his sensitive carting concern. We were always satisfied with your service but now know r there is only place for us to go for service. Also the woman who answered the phone when we called for an update on our care gave us immediate answers and assurance that we would be getting our car back and have Lyft assistance. Thank you again for everything! Allan & Mary

very good service.

Josue, the most caring and compassionate Honda service specialist. He listens to me about any auto concerns and provides clear and easy to understand solutions. Before any service is done Josue explains what it is, how important it is and leaves no surprise about the costs which leaves me feeling confident to make the best decision. Professional, personable, and knowledgeable, I’m so appreciative of Josue. Thank you!

Sway bar became loose and instead of replacing it, the solution to the dealership was to retighten it. I am very concerned that there might have need damage that will show up later. I thought it should have been replaced.

I was very Satisfied with Jesse’s professionalism and his patience. He greeted me with a smile and made the entire processed run smoothly. No stress to me. He notified me with every step of the way and explained everything. Also, he arranged for a Lyft which was really convenient. Thank you Jesse. Also the other customer service agent was very good and thorough.

The convenient solution is great by providing transportation. The work for which I contracted was done efficiently, and for me at a fair price. Thanks.

all the service is very good I am happy

Overall poor service. Very dissatisfied. Upon arrival, I had to show one of the car mechanics where the mileage reading was at in my car. I came in for an oil change and diagnostic test to see what was wrong with my vehicle. I was told the price of the diagnostic test would be applied to any services listed on the quote that I chose to move forward with. After speaking with Ernesto on Monday, he informed me that we needed to have the transmission oil changed and that the cost of the diagnostic could be applied to this service along with any other vehicle issues we decided to have fixed. Considering that I plan to sell this car soon, I did not want to put tons of money into fixing it. However, I did tell him to go forward with changing the transmission oil as he assured me that the cost of the service would be covered under the amount paid toward diagnostic testing. To my surprise, when I came to pick up my vehicle… the charge was NOT included under the diagnostic bringing my total over $100 more than what we had discussed. I tried to be very cordial with Earnesto reminding him of the conversation we had over the phone and all he had to say was “we didn’t talk yesterday”. I said “my apologies, I meant the day before”. He refused to make things right and admit that he had made a mistake. He was very rude and told me that I had no option but to pay the extra money that HE told me would be covered. Had I known it was an additional charge I never would have gone through with the service. Not to mention that the electronic oil gauge was not reset in my car after the service, nor did they place a sticker on the windshield telling me when my next oil change service should be. Overall very poor customer service. I hope the company is willing to make things right.

Very friendly and helpful!!

Omar was on top of providing me detailed up dates on my service and working around my schedule

Omar went above and beyond to help with a safety concern on my fit’s right rear tire. He even found one at the last minute to help evade a week order time.

Great customer service by Jessica Johnson

Ernesto Arellano provided excellent service from start to finish.

Christian was very helpful. The car is leaking a little oil and I will see over the next few days if it continues. Also no car wash which I thought was standard. So far other than these items all has been great.