Jessica Johnson provided the most professional and exceptional service. She was clear with her info and attended our requested and needs with efficiency and ease. We will continue to bring our Honda service business to Norm Reeves to work with Jessica.
8/13/2023
Karen C. VERIFIED CUSTOMER
He was professional in his job.
Showed concern for my issue & just a very pleasant person.
8/13/2023
Steve K. VERIFIED CUSTOMER
Thank you
8/12/2023
Joann H. VERIFIED CUSTOMER
Jessica is always helpful
8/12/2023
Jared F. VERIFIED CUSTOMER
Jessica was great from day one. Super communicative and kept me in the loop every step along the way!
8/12/2023
Julie B. VERIFIED CUSTOMER
JESSICA is always easy to work with
8/12/2023
Brian M. VERIFIED CUSTOMER
Service was quick but you can’t let a car sold off the lot leave with a dead battery.
8/12/2023
Rosie M. VERIFIED CUSTOMER
Oil change took less time than expected!
8/12/2023
Jeanette M. VERIFIED CUSTOMER
I appreciate that she considered all aspects of the issue and didn’t try to get me to get something I really didn’t need, even when I asked about it. She double checked and assured me that I would be fine.
8/12/2023
Barbara D. VERIFIED CUSTOMER
Jessica was not only professional in her interaction with me but also applied her knowledge and skill to addressing my auto problem. I will always ask for her as my service rep. Thank you Norm Reeves Honda for elevating the service dept. Having previously always been performance auto owner-MBZ, BMW and Audi; I have been accustomed to the utmost in service and behavior. Although Honda is not yet there it is in its way.
8/12/2023
Elias R. VERIFIED CUSTOMER
As a Retired Vet I Have Had 7/8 HONDAS
34 YR HONDA CAR BEST
THE SERVICE RECEIVED THE BEST EVER
ERNESTO ANSWERED AND HELP ME I AM A DISABLE VET
YES. PS Wife Purchased 2023 Hybrid crv
Great Job ….
Elias R
8/12/2023
Connie B. VERIFIED CUSTOMER
My alarm system continues to beep when I open my door and shut my door until I start my car. This is very annoying how do I stop this. It is stressful to listen to this while I am entering and exiting my car until
i start my car or lock my car with the door
shut.
8/11/2023
Michael R. VERIFIED CUSTOMER
The staff, as always, was friendly and courteous. However, 2 out of the 3 issues were not resolved.
The issue with the Apple CarPlay is too early to tell if that is completely resolved.
The 2 continuous ongoing issues with the alarm and center display noise have not been resolved. I have sent Ryan (service manager) videos of the ongoing issues. Ryan said he will work with me to resolve.
8/11/2023
Dwight V. VERIFIED CUSTOMER
Josue is an Excellent Representative for Norm Reeves Honda. Not only is he knowledgeable and personable, he also took the time to listen to my concern regarding our Hybrid CRV battery, which he had never been asked before… Josue took my video of the Humming Noise, showed it to the Mechanic who in turn provided a comprehensive explanation!
Thank You Josue, Thank You Norm Reeves Honda!
Sincerely,
Dwight V
8/11/2023
Fred T. VERIFIED CUSTOMER
This is my second time working with Jesse, and he’s great.
One suggestion would be to wash vehicles that come out of repair. I’m aware the Carlsbad location does this. It’s just a nice touch.
8/11/2023
William C. VERIFIED CUSTOMER
Jessica is the absolute best. She kept me informed through the entire repair and was a pleasure to work with.
8/11/2023
Mohammad M. VERIFIED CUSTOMER
Good service and very polite employees. They did the job on time and we are satisfied.
Thanks
8/11/2023
Elias . VERIFIED CUSTOMER
Ernesto was again very professional and knowledgeable and helpful. Thank you!!!
8/11/2023
Vyna N. VERIFIED CUSTOMER
He was very nice and explained everything well to me!
8/11/2023
Ray S. VERIFIED CUSTOMER
Our advisor, Ernesto Arellano, worked diligently to ensure that our vehicle repairs were done quickly, and that the vehicle was ready at the end of the day. He was also very communicative and kept us advised of developments and progress.