Norm Reeves Honda Vista Auto Repair Service

It was fast and didn’t lag at all

Well done all around by all of you

Great service, attentive and communicative

I just loved that he was honest with me . Thank you for your professionalism and kindness.

Good

Jesse was an amazing person to talk with and was very prompt and knowledgeable about everything I had to tell him. And all the work done within the dealership was very effective… 5 star for Jesse

Sal was great! And the service is always excellent! Thank you!

Great service

Jessica is amazing!!!

Thank you Jesse Herrera he’s always so helpful Pablo too!

Jessica went above and beyond for us! Thank you!!

John was very friendly and very helpful. He explained the service I was getting very throughly.

Excellent experience overall. Thanks again!

Jessica Johnson was friendly, helpful, and professional. She communicated about the progress and any potential issues. Jessica provided knowledgeable explanations as to all of my questions and concerns. Thank you.

The customer service John provided was top notch excellent!!

I made an appt specifically with Ariel who confirmed the appt the day before. Today when I showed up, she was not there and out sick. Someone should have called me to let me know because I specifically wanted to work with her. I ended up getting Jesse instead. My passenger mirror was cracked but fully functional. Could adjust in all directions. The tech who replaced the mirror said when he removed the cracked mirror, a piece of the joint cracked causing the mirror to no longer be able to move right. Jesse also admitted that when the mirror is removed there is a 50% chance the mirror will not function properly. No one else has told me this. Not Ariel and not Honda Poway who I initially got a quote from. On the completion form the tech noted to replace mirror entirely bc the left and right function doesn’t work. It did work prior to this replacement. The tech broke my mirror and is now trying to say it was already broken and I need to replace entire thing. I brought in my car with a cosmetic mirror problem and now Honda created a functional problem which is worse. I am extremely disappointed in this Honda center after today’s visit. Dishonest and I have asked Jessica the manager to call me on Monday. Please fix this issue that your tech caused. If there was a chance that you would break my mirror I wouldn’t have bothered to get it replaced with new glass.

Jessica is a professional I trust and appreciate her attention to detail. She adds a smile to my day and empathizes when I struggle to decide what services I can afford today and what services can wait until next month or next service. Jessica is the reason I drive from Carlsbad and remain loyal to Vista Honda. Thank you Jessica!

Service took longer than advised. Overbooked

Jessica was fantastic: friendly, professional, and easy to talk to. However, the past several times that I’ve brought my two cars to Honda in Vista, when I arrive for maintenance I’m told that I’m going to be charged $129 or $232, and then after an hour or two, the simple A1 service has rocketed to $800 or $900 and the extra services are “highly recommended” if not “essential”. From now on, I will be seeking a second opinion from a trusted mechanic. Also, after service, the interior of my car reeked so badly that I drove directly to Chevron for Little Tree air fresheners. Not enough. So I stopped at Target, too, and bought a can of Lysol. Again, Jessica was great, but something there has changed and that’s too bad..

He was very helpful and thoughtful during our interactions. Provided me with the information I needed and was attentive to my question. Best experience!